Quick Links
- What is governance information?
- Who can see governance information?
- Accessing governance settings
- Section A: Health and Safety
- Section B: Sustainability
- Section C: General Information
- Best practices
- Why governance information matters
- Where governance information appears
- Updating governance information
- Troubleshooting
- Need help?
What is governance information?
Governance information includes:
- Health and safety protocols
- Public liability insurance
- Sustainability certifications
- Compliance documentation
This information is increasingly required by tour operators and travel agents when forming partnerships.
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Who can see governance information?
Important: Governance details are NOT public.
Visible to:
- Tour operators
- Travel agents
- DMCs (Destination Management Companies)
- Wetu clients with access to Itinerary Builder
Not visible to:
- End clients (travelers)
- Public domain
- iBrochure viewers
Why private? This is professional compliance information for trade partners, not marketing content.
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Accessing governance settings
1. Navigate to your Profile Library
2. Find your profile and click the three dots (⋮)
3. Select "Edit Profile"
4. Navigate to the "Resources" section
5. Click "Governance"
The Governance form opens with three sections.
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Section A: Health and Safety
What to include
This section covers health and safety protocols and certifications.
Common fields (checkboxes):
- First aid trained staff
- Emergency procedures in place
- Fire safety compliance
- Food safety certifications
- Regular safety audits
- Staff safety training
Adding certificates
1. Select relevant checkboxes
2. Add certificate URLs for documentation
- Link to PDF certificates
- Link to compliance documents
- Link to audit reports
3. Click "+ Add more" to add additional certificate fields
4. Click "Save"
Tip: Host certificates on your website or cloud storage, then paste the public link.
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Section B: Sustainability
What to include
Common fields:
- Sustainability certifications (name and issuing body)
- Environmental policies
- Carbon offset programs
- Water conservation measures
- Waste management practices
- Community involvement
- Local sourcing commitments
Adding sustainability certificates
1. Complete the sustainability fields
2. Add certificate URLs or upload certificates
- Fair Trade Tourism
- Travelife
- Green Key
- EarthCheck
- LEED certification
- Other eco-certifications
3. Click "+ Add more" for multiple certificates
4. Click "Save"
Pro tip: If you have multiple certifications, add them all. This strengthens your credibility with eco-conscious agents.
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Section C: General Information
What to include
General compliance and liability information.
Common fields:
- Public liability insurance (policy number, coverage amount)
- Professional indemnity insurance
- Business registration details
- Tax registration
- Operating licenses
- Membership in industry associations
- Accreditations
Completing general information
1. Fill in all applicable fields
2. Empty fields will display as "-" on outputs
3. Add certificate URLs where relevant
4. Click "Save"
Complete all sections for full professional credibility.
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Best practices
Health and Safety
Do:
- Keep certifications current (check expiry dates)
- Link to valid, accessible documents
- Include COVID-19 protocols if still relevant
- Mention staff training and qualifications
Don't:
- Link to expired certificates
- Leave required fields blank if you have certifications
- Use broken links
Sustainability
Do:
- List all eco-certifications you hold
- Describe specific practices (not just general statements)
- Include community and local sourcing initiatives
- Update when you achieve new certifications
Don't:
- Claim certifications you don't hold
- Use vague "eco-friendly" statements without specifics
- Forget to renew expired certifications
General Information
Do:
- Include full public liability insurance details
- Keep policy numbers current
- Add all relevant industry memberships
- List operating licenses and registrations
Don't:
- Share sensitive internal documents
- Include personal information
- Leave insurance fields blank (this is often required)
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Why governance information matters
For travel agents:
- Verify your compliance before including you
- Meet their duty of care requirements
- Satisfy insurance requirements
- Build trust with corporate clients
- Comply with industry regulations
For you:
- Demonstrate professionalism
- Stand out from uncertified competitors
- Attract quality tour operators
- Meet partnership requirements
- Build long-term credibility
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Where governance information appears
Agents see your governance details when:
- Researching properties in the Product Manager
- Building itineraries with your property
- Comparing suppliers
- Conducting due diligence
The information appears in a clear, organized format for easy review.
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Updating governance information
When to update
Update immediately when:
- Certificates are renewed
- New certifications achieved
- Insurance policies renewed
- Licenses renewed
- Sustainability practices change
Review quarterly:
- Check all certificate expiry dates
- Verify all links still work
- Update any changed information
- Add new certifications
How to update
1. Edit your profile
2. Navigate to Resources > Governance
3. Expand the relevant section (A, B, or C)
4. Update fields or certificates
5. Click "Save"
Changes appear immediately to agents.
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Troubleshooting
Certificate links aren't working
- Ensure URLs are publicly accessible (not behind login)
- Use direct links to PDFs, not download pages
- Test links in an incognito browser window
- Use cloud storage with public sharing enabled
I don't see the Governance section
- Verify you're editing the correct profile
- Check you have edit permissions
- Look under "Resources" section
- Contact support if still not visible
Empty fields showing as "-"
- This is normal for incomplete fields
- Complete all sections for full credibility
- Leave blank only if truly not applicable
How do I delete governance information?
- You can clear fields or uncheck boxes
- Save to remove information
- Consider updating rather than deleting
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Need help?
For governance setup support:
- Email: support@wetu.com
- Live chat: Available in your dashboard
For certification questions:
- Contact your certification body
- Verify certificate URLs and validity
- Ensure documents are current
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vs.1.0.13.03.2026