--- title: How can I check my internet speed if Wetu feels slow? description: Use Speedtest.net or Fast.com to test your internet speed and troubleshoot slow Wetu performance — with recommended speeds for itinerary editing and media uploads. --- [![](https://knowledge.wetu.com/hubfs/Knowledge%20Base%20Header%20Media/Inverted_withouttagline.png)](https://wetu.com) [Contact Us](mailto:support@wetu.com) [Skip to content](https://knowledge.wetu.com/how-can-i-check-my-internet-speed-if-wetu-feels-slow#main-content) Open main navigation Close main navigation - [Contact us](mailto:support@wetu.com) [Contact us](mailto:support@wetu.com) How can we help you? - There are no suggestions because the search field is empty. 1. [Knowledgebase](https://knowledge.wetu.com/?hsLang=en) 2. [Troubleshooting & Technical Help](https://knowledge.wetu.com/troubleshooting-technical-help?hsLang=en) 3. [Browser & Performance](https://knowledge.wetu.com/troubleshooting-technical-help?hsLang=en#browser-performance) June 10, 2026 # How can I check my internet speed if Wetu feels slow? ## If Wetu feels slow when loading itineraries, images, or outputs, the first thing to check is your internet connection. This guide explains how to run a speed test and what to do with the results. **Quick Links** \- [Before running a speed test](https://knowledge.wetu.com/how-can-i-check-my-internet-speed-if-wetu-feels-slow#Before_running_a_speed_test) \- [Run a speed test](https://knowledge.wetu.com/how-can-i-check-my-internet-speed-if-wetu-feels-slow#Run_a_speed_test) \- [Understanding the results](https://knowledge.wetu.com/how-can-i-check-my-internet-speed-if-wetu-feels-slow#Understanding_the_results) \- [Recommended speeds](https://knowledge.wetu.com/how-can-i-check-my-internet-speed-if-wetu-feels-slow#Recommended_speeds) \- [If the speed is slow](https://knowledge.wetu.com/how-can-i-check-my-internet-speed-if-wetu-feels-slow#If_the_speed_is_slow) \- [Need Help?](https://knowledge.wetu.com/how-can-i-check-my-internet-speed-if-wetu-feels-slow#Need_Help) A slow or unstable connection can affect loading itineraries, Discovery and Classic outputs, uploading images and documents, saving changes, TravelKey syncing, and downloading printable itineraries. ### **Before running a speed test** | **Close large downloads or streaming services** Streaming video, cloud backups, and downloads use bandwidth and may make your connection appear slower than normal. | | --- | | **Disconnect your VPN if possible** VPNs route your connection through another server or country, which can increase loading times and affect performance. | | --- | | **Move closer to your Wi-Fi router** Weak Wi-Fi signals cause unstable speeds and slower loading times. | | --- | | **Restart your browser if Wetu has been open a long time** Too many open tabs or cached browser data can affect browser performance. | | --- | [back to top](https://knowledge.wetu.com/how-can-i-check-my-internet-speed-if-wetu-feels-slow#back_to_top) ### **Run a speed test** Open one of the following in your browser: - [Speedtest.net](https://www.speedtest.net) - [Fast.com](https://fast.com) 1\. Open the speed test website. 2\. Click **Go** or **Start**. 3\. Wait for the test to complete - usually less than one minute. | ![internet speed GIF 1](https://knowledge.wetu.com/hs-fs/hubfs/Knowledge%20Base%20Content/Troubleshooting%20and%20Tech/internet%20speed/internet%20speed%20GIF%201.gif?width=670&height=670&name=internet%20speed%20GIF%201.gif) | | ![internet speed GIF 2](https://knowledge.wetu.com/hs-fs/hubfs/Knowledge%20Base%20Content/Troubleshooting%20and%20Tech/internet%20speed/internet%20speed%20GIF%202.gif?width=332&height=332&name=internet%20speed%20GIF%202.gif) | | --- | --- | --- | [back to top](https://knowledge.wetu.com/how-can-i-check-my-internet-speed-if-wetu-feels-slow#back_to_top) ### **Understanding the results** #### **Download speed** Affects: opening itineraries, loading images, viewing Discovery outputs, and downloading documents. Higher download speeds generally improve loading performance. ![internet speed test 3](https://knowledge.wetu.com/hs-fs/hubfs/Knowledge%20Base%20Content/Troubleshooting%20and%20Tech/internet%20speed/internet%20speed%20test%203.jpg?width=670&height=290&name=internet%20speed%20test%203.jpg) #### **Upload speed** Affects: uploading images, saving itinerary changes, and uploading documents and media. Slow upload speeds may cause delays when saving or uploading content. ![internet speed test 4](https://knowledge.wetu.com/hs-fs/hubfs/Knowledge%20Base%20Content/Troubleshooting%20and%20Tech/internet%20speed/internet%20speed%20test%204.jpg?width=670&height=292&name=internet%20speed%20test%204.jpg) #### **Ping / Latency** Measures how quickly your device communicates with the server. High latency may cause delayed clicks, slow page loading, and lag between actions. [back to top](https://knowledge.wetu.com/how-can-i-check-my-internet-speed-if-wetu-feels-slow#back_to_top) ### **Recommended speeds** | Activity | Recommended speed | | --- | --- | | Basic itinerary editing | 10 Mbps download | | Discovery outputs and large media | 20 Mbps+ download | | Uploading images and documents | Stable upload connection | | TravelKey syncing | Stable mobile or Wi-Fi connection | [back to top](https://knowledge.wetu.com/how-can-i-check-my-internet-speed-if-wetu-feels-slow#back_to_top) ### **If the speed is slow** Try the following steps: - Restart your router - Switch from Wi-Fi to a wired connection - Restart your browser - Disconnect unused devices from the network - Test using another browser If Wetu still feels slow after checking your connection, contact the support team and include: | **Include in your support request:** - A screenshot of the speed test results - Your browser name and version - The itinerary link or itinerary ID - The time the issue occurred | | --- | [back to top](https://knowledge.wetu.com/how-can-i-check-my-internet-speed-if-wetu-feels-slow#back_to_top) ### **Need Help?** \- **Contact Support:** [support@wetu.com](mailto:support@wetu.com) \- **Live Chat:** Available on your Dashboard [back to top](https://knowledge.wetu.com/how-can-i-check-my-internet-speed-if-wetu-feels-slow#back_to_top) - Home - Products - Pricing - Blog - Company [![Brand\_Pillar\_Icons\_set-1](https://knowledge.wetu.com/hs-fs/hubfs/Brand_Pillar_Icons_set-1.png?width=240&height=80&name=Brand_Pillar_Icons_set-1.png "Brand_Pillar_Icons_set-1")](http://wetu.com)  **Contact Support**: **[support@wetu.com](mailto:support@wetu.com)** [mailto:support@wetu.com](mailto:support@wetu.com)