--- title: How can I reach Wetu Support or log a ticket description: Get help fast from Wetu Support. Find the right team for technical issues, training, content requests, sales, billing, and integrations. Live chat available. --- [![](https://knowledge.wetu.com/hubfs/Knowledge%20Base%20Header%20Media/Inverted_withouttagline.png)](https://wetu.com) [Contact Us](mailto:support@wetu.com) [Skip to content](https://knowledge.wetu.com/how-can-i-reach-wetu-support-or-log-a-ticket#main-content) Open main navigation Close main navigation - [Contact us](mailto:support@wetu.com) [Contact us](mailto:support@wetu.com) How can we help you? - There are no suggestions because the search field is empty. 1. [Knowledgebase](https://knowledge.wetu.com/?hsLang=en) 2. [Getting Started](https://knowledge.wetu.com/getting-started?hsLang=en) 3. [Quick Start Resources](https://knowledge.wetu.com/getting-started?hsLang=en#quick-start-resources) June 10, 2026 # How can I reach Wetu Support or log a ticket ## Wetu has specialized support teams for different types of requests. Contact the right team to get help faster.   **Quick Links** \- [Contact the right team](https://knowledge.wetu.com/how-can-i-reach-wetu-support-or-log-a-ticket#contact_the_right_team) \- [Live Chat (fastest for quick questions)](https://knowledge.wetu.com/how-can-i-reach-wetu-support-or-log-a-ticket#live_chat) \- [Content requests: Use the form](https://knowledge.wetu.com/how-can-i-reach-wetu-support-or-log-a-ticket#content_request) \- [Support hours and response times](https://knowledge.wetu.com/how-can-i-reach-wetu-support-or-log-a-ticket#support_hours) \- [Tips for faster support](https://knowledge.wetu.com/how-can-i-reach-wetu-support-or-log-a-ticket#tips_for_faster_support) \- [What to include in your request](https://knowledge.wetu.com/how-can-i-reach-wetu-support-or-log-a-ticket#what_to_include_in_your_request) \- [Product feedback and suggestions](https://knowledge.wetu.com/how-can-i-reach-wetu-support-or-log-a-ticket#product_feedback) ### Contact the right team | **Team** | **Email** | **Phone** | **Use For** | | --- | --- | --- | --- | | **Support** | [support@wetu.com](mailto:support@wetu.com) | +27 21 674 5390 | System issues, bugs, login problems, technical errors | | **Success** | [success@wetu.com](mailto:success@wetu.com) | - | Training, onboarding, best practices | | **Content** | [contentservices@wetu.com](mailto:contentservices@wetu.com) | - | Add properties/activities, update content | | **Sales** | [sales@wetu.com](mailto:sales@wetu.com) | - | Subscriptions, upgrades, pricing, demos | | **Enterprise** | [enterprise@wetu.com](mailto:enterprise@wetu.com) | - | API, integrations, partner solutions | | **Accounts** | [accountsupport@wetu.com](mailto:accountsupport@wetu.com) | | Invoices, payments, billing queries | **Not sure which team?** Email [support@wetu.com](mailto:support@wetu.com) and we'll direct you to the right department. [back to top](https://knowledge.wetu.com/how-can-i-reach-wetu-support-or-log-a-ticket#back_to_top) ### Live Chat(fastest for quick questions) Available to logged-in users until 10pm, Monday to friday: 1\. Look for the **chat widget** in the bottom-left corner of your dashboard 2\. Click to open and type your question 3\. Get immediate help from our support team ![Help](https://knowledge.wetu.com/hs-fs/hubfs/Knowledge%20Base%20Content/Where%20can%20I%20view%20or%20update%20my%20user%20profile/Help.jpg?width=670&height=558&name=Help.jpg) **Best for:** Quick questions, troubleshooting, urgent issues [back to top](https://knowledge.wetu.com/how-can-i-reach-wetu-support-or-log-a-ticket#back_to_top) ### Content requests: Use the form For adding properties, activities, or destination content, use our **Content Request Form** instead of email: #### **[🔗 Submit Content Request Form](https://2dxlo7.share-eu1.hsforms.com/2rl13_agJTCWx7Z3CDe_EBA)** **Or access via dashboard:** 1\. Click the chat widget 2\. Select "Content Request" **![request form](https://knowledge.wetu.com/hs-fs/hubfs/Knowledge%20Base%20Content/How%20can%20I%20reach%20Wetu%20Support%20or%20log%20a%20ticket/request%20form.jpg?width=670&height=482&name=request%20form.jpg)** **Why use the form?** Faster processing and ensures we have all needed details. [back to top](https://knowledge.wetu.com/how-can-i-reach-wetu-support-or-log-a-ticket#back_to_top) ### Support hours and response times **Business Hours:** Monday - Friday, 08:00 - 17:00 SAST (UTC+2) **Response Times:** \- **Live Chat:** Immediate (*until 10pm on business days*) \- **Email Support:** Within 24 hours \- **Content Requests:** 3-5 business days **Urgent?** Use live chat (*available until 10pm business days*) or call +27 21 674 5390 during business hours. [back to top](https://knowledge.wetu.com/how-can-i-reach-wetu-support-or-log-a-ticket#back_to_top) ### Tips for faster support **Be specific:** \- Include error messages or screenshots \- Mention what you were doing when the issue occurred \- Provide relevant IDs (itinerary, profile, booking) **Include your details:** \- Company name \- Username or email address \- Browser and device (for technical issues) **Contact the right team:** \- Double-check the table above \- Misrouted requests take longer to resolve [back to top](https://knowledge.wetu.com/how-can-i-reach-wetu-support-or-log-a-ticket#back_to_top) ### What to include in your request #### For system issues: \- \[ \] Description of the problem \- \[ \] Screenshot of error message \- \[ \] Steps to reproduce \- \[ \] Browser/device you're using #### For content requests: \- \[ \] Property/activity name \- \[ \] Location \- \[ \] Contact details \- \[ \] Photos (if available) #### For billing queries: \- \[ \] Invoice number \- \[ \] Company name \- \[ \] Specific question [back to top](https://knowledge.wetu.com/how-can-i-reach-wetu-support-or-log-a-ticket#back_to_top) ### Product feedback and suggestions Have ideas for improving Wetu? **Share feedback:** Via live chat or [support@wetu.com](mailto:support@wetu.com) **Feature requests:** [success@wetu.com](mailto:success@wetu.com) We value your input!  [back to top](https://knowledge.wetu.com/how-can-i-reach-wetu-support-or-log-a-ticket#back_to_top) - Home - Products - Pricing - Blog - Company [![Brand\_Pillar\_Icons\_set-1](https://knowledge.wetu.com/hs-fs/hubfs/Brand_Pillar_Icons_set-1.png?width=240&height=80&name=Brand_Pillar_Icons_set-1.png "Brand_Pillar_Icons_set-1")](http://wetu.com)  **Contact Support**: **[support@wetu.com](mailto:support@wetu.com)** [mailto:support@wetu.com](mailto:support@wetu.com)