Quick Links
- Contact the right team
- Live Chat (fastest for quick questions)
- Content requests: Use the form
- Support hours and response times
- Tips for faster support
- What to include in your request
- Product feedback and suggestions
Contact the right team
| Team | Phone | Use For | |
| Support | support@wetu.com | +27 21 674 5390 |
System issues, bugs, login problems, technical errors |
| Success | success@wetu.com | - | Training, onboarding, best practices |
| Content | contentservices@wetu.com | - | Add properties/activities, update content |
| Sales | sales@wetu.com | - | Subscriptions, upgrades, pricing, demos |
| Enterprise | enterprise@wetu.com | - | API, integrations, partner solutions |
| Accounts | accountsupport@wetu.com | Invoices, payments, billing queries |
Not sure which team? Email support@wetu.com and we'll direct you to the right department.
Live Chat(fastest for quick questions)
Available to logged-in users until 10pm, Monday to friday:
1. Look for the chat widget in the bottom-left corner of your dashboard
2. Click to open and type your question
3. Get immediate help from our support team
Best for: Quick questions, troubleshooting, urgent issues
Content requests: Use the form
For adding properties, activities, or destination content, use our Content Request Form instead of email:
🔗 Submit Content Request Form
Or access via dashboard:
1. Click the chat widget
2. Select "Content Request"
Why use the form? Faster processing and ensures we have all needed details.
Support hours and response times
Business Hours: Monday - Friday, 08:00 - 17:00 SAST (UTC+2)
Response Times:
- Live Chat: Immediate (until 10pm on business days)
- Email Support: Within 24 hours
- Content Requests: 3-5 business days
Urgent? Use live chat (available until 10pm business days) or call +27 21 674 5390 during business hours.
Tips for faster support
Be specific:
- Include error messages or screenshots
- Mention what you were doing when the issue occurred
- Provide relevant IDs (itinerary, profile, booking)
Include your details:
- Company name
- Username or email address
- Browser and device (for technical issues)
Contact the right team:
- Double-check the table above
- Misrouted requests take longer to resolve
What to include in your request
For system issues:
- [ ] Description of the problem
- [ ] Screenshot of error message
- [ ] Steps to reproduce
- [ ] Browser/device you're using
For content requests:
- [ ] Property/activity name
- [ ] Location
- [ ] Contact details
- [ ] Photos (if available)
For billing queries:
- [ ] Invoice number
- [ ] Company name
- [ ] Specific question
Product feedback and suggestions
Have ideas for improving Wetu?
Share feedback: Via live chat or support@wetu.com
Feature requests: success@wetu.com
We value your input!