Quick Links
- What is WetuShare?
- Accessing WetuShare
- Step 1: Details
- Step 2: Content
- Step 3: Documents
- Step 4: Images
- Step 5: Review and Submit
- What the recipient receives
- Best practices for WetuShare
- Common use cases
- Tracking and follow-up
- Troubleshooting
- Need help?
Professional profiles only: WetuShare is exclusively available for Professional profiles.
What you can share:
- Property descriptions, fast facts, and facilities
- Videos and virtual tours
- Private documents (rate sheets, brochures)
- Selected images from your profile
- Personal message
What is WetuShare?
WetuShare lets you send targeted content packages directly to clients and partners.
Use cases:
- Respond to inquiries with complete property information
- Share customized content for specific client needs
- Send rate sheets and detailed information
- Provide visual presentations
- Follow up on proposals
What gets sent:
- Professional email with your branding
- Selected property information
- Chosen images, videos, and documents
- Your personal message
Accessing WetuShare
1. Navigate to your Profile Library
2. Find the profile you want to share
3. Click the three dots (⋮) to view the action options.
4. Select "WetuShare"
The WetuShare wizard opens, guiding you through 4 steps.
Step 1: Details
Enter recipient information and your message.
Recipient email address
Enter the email address of the person receiving the share.
Format: name@company.com
Tip: You can send to multiple recipients by entering multiple email addresses.
Reply email address
The reply email address will always default to the email address of the logged-in user.
Personal message
Add a custom message that appears in the email.
What to include:
- Greeting and context
- Why you're sharing
- Key highlights to note
- Call to action
- Contact information
Click "Next" when complete.
Step 2: Content
Select what property information to include.
Property information
Check the box to include:
- Description - Full property description
- Fast Facts - Key details (ratings, capacity, etc.)
- Facilities - All amenities and services
Recommended: Always include this - it provides essential context.
Videos and virtual tours
If you have videos or virtual tours on your profile:
1. Checkboxes appear for each video/tour
2. Select which ones to include
3. Videos embed in the share
Tip: Videos greatly increase engagement - include when available.
Step 3: Documents
Add private documents to your share.
Available documents
Documents from your profile appear here:
- Rate sheets
- Brochures
- Terms & conditions
- Special offers
- Additional information
Select documents
1. Check boxes for documents to include
2. Add as many as relevant
3. Recipients can download each document
What to include:
- Rate sheets (if inquiry is pricing-related)
- Detailed brochures
- Terms & conditions (for bookings)
- Special offers (if applicable)
What to skip:
- Internal documents
- Outdated materials
- Irrelevant content
Step 4: Images
Choose which images to share with the recipient.
Image categories
Images are organized by category:
- General Images
- Sleeping Arrangements
- Activity and Restaurant images (where these have been added)
Select images
Option 1: Select entire categories
- Tick the checkbox next to the category name
- All images in that category are included
- Fastest method for comprehensive sharing
Option 2: Select specific images
- Expand each category
- Tick individual image checkboxes
- Curate exactly what you want to share
Best practices for image selection
For general inquiries:
- Include all categories
- Show property diversity
- 15-25 images total
For specific requests:
- Focus on relevant categories
- Room types they inquired about
- Facilities they mentioned
- 8-12 targeted images
For quick responses:
- Select key categories only
- Exterior, best rooms, main facilities
- 6-10 essential images
Step 5: Review and Submit
Review everything you've selected before sending.
Review your selections
The Submit step shows:
- Recipient email
- Reply email
- Personal message
- Property information selected
- Videos/virtual tours included
- Documents attached
- Images chosen (count)
Make changes
Need to edit something?
- Use "Back" button to return to previous steps
- Modify your selections
- Return to Submit step
Submit and send
1. Review everything one final time
2. Click "Submit and Close"
Your WetuShare is sent immediately to the recipient!
What the recipient receives
Email format
Recipients get a professional branded email containing:
Header:
- Your property name
- Your logo (if set in profile)
Body:
- Your personal message
- Property information (description, facts, facilities)
- Embedded videos/virtual tours
- Image gallery
- Download links for documents
Footer:
- Your contact details
- Reply email address
How it displays
Property information:
- Clean, formatted text
- Easy to read sections
- Professional layout
Images:
- High-quality display
- Organized by category
- Click to enlarge
Documents:
- Clear download buttons
- File names visible
- Easy access
Videos:
- Embedded players
- Click to play
- Professional presentation
Best practices for WetuShare
Write compelling personal messages
Do:
- Personalize to recipient
- Reference their inquiry
- Highlight relevant features
- Include clear call to action
- Provide direct contact
Don't:
- Use generic templates
- Over-sell or use too much marketing language
- Forget to proofread
- Make it too long (3-4 paragraphs max)
Select content strategically
Match content to inquiry:
- Honeymoon inquiry? Highlight romantic suites, spa, privacy
- Family inquiry? Show family rooms, kids' facilities, activities
- Corporate inquiry? Conference rooms, business facilities, WiFi
- Group inquiry? Capacity, dining options, group rates
Quality over quantity:
- Don't send everything just because you can
- Curate relevant content
- Respect recipient's time
- Make it easy to digest
Choose the right images
Show variety:
- Different room types
- Multiple areas of property
- Diverse experiences
- Different times of day
Maintain quality:
- High-resolution only
- Well-lit and professional
- No duplicates
- Avoid repetitive angles
Tell a story:
- Start with stunning exterior
- Progress through guest experience
- End with memorable views/moments
- Create visual journey
Include relevant documents
Always include:
- Rate sheets (if price inquiry)
- Property brochure
- Terms & conditions (for bookings)
Sometimes include:
- Special offers (if applicable)
- Floor plans (for events/groups)
- Menu samples (for F&B inquiries)
- Activity details (for experience inquiries)
Never include:
- Outdated rates
- Internal documents
- Irrelevant materials
- Unpublished information
Common use cases
Use Case 1: Initial Inquiry Response
Scenario: Travel agent requests information about your property.
WetuShare setup:
- Property info: All
- Videos: Property tour
- Documents: Rate sheet, brochure
- Images: All categories (15-20 images)
- Message: Welcome, overview, availability question
Use Case 2: Specific Room Request
Scenario: Client asks about honeymoon suite availability.
WetuShare setup:
- Property info: Description, facilities
- Videos: Romantic experiences video
- Documents: Honeymoon package, rates
- Images: Honeymoon suite category only (6-8 images)
- Message: Focus on romantic features, availability
Use Case 3: Group/Event Inquiry
Scenario: Corporate client planning team retreat.
WetuShare setup:
- Property info: Fast facts, facilities
- Videos: Conference facilities tour
- Documents: Group rates, floor plans, F&B options
- Images: Conference rooms, team-building areas, dining (10-12 images)
- Message: Group capacity, team-building options, availability
Use Case 4: Partnership Proposal
Scenario: New tour operator wanting to feature your property.
WetuShare setup:
- Property info: All
- Videos: All available
- Documents: Trade rates, partnership info, T&Cs
- Images: Comprehensive selection (20-25 images)
- Message: Partnership benefits, commission structure, contact for discussion
Tracking and follow-up
After sending
Tracking is available, although to a limited extent.- Within Account → Account Setup → Reports, users can view:
- The email recipient
- The profile the content was sent from
- The date sent
- Whether the information was downloaded
Log sends:
- Date sent
- Recipient name and email
- Content shared
- Purpose/context
Set reminders:
- Follow up in 2-3 days if no response
- Check if they received it
- Answer any questions
- Move inquiry forward
Follow-up email template
Subject: Following up - [Property Name] Information
Hi [Name],
I wanted to follow up on the property information I sent
on [date] via WetuShare.
Did you have a chance to review the details about [specific
highlight]? I'd be happy to answer any questions or provide
additional information.
Would you like to schedule a call to discuss how we can
accommodate your needs?
Best regards,
[Your Name]
Troubleshooting
Can't find WetuShare option
- Verify you have a Professional profile
- Check in Actions menu (three dots)
- Contact support if still not visible
Recipient didn't receive email
- Check email address for typos
- Ask them to check spam folder
- Verify their email server accepts marketing emails
- Resend if necessary
Images not appearing in share
- Ensure images are published in your profile
- Check image file sizes (should be under 25MB)
- Verify images uploaded successfully
- Try different browser
Videos not playing
- Check video embed links are correct
- Verify videos are public (not private)
- Test video links independently
- Contact support if issue persists
Documents not downloading
- Ensure documents are uploaded to profile
- Check file sizes (under 10MB recommended)
- Verify documents are set to correct visibility
- Try different browser
Need help?
For WetuShare support:
- Email: support@wetu.com
- Live chat: Available in your dashboard
For Professional profile upgrade:
- Email: sales@wetu.com
- Request pricing and features
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