How do I complete my supplier profile details?

Quick Links
- What's covered in this article
- Step 1: Select facilities and amenities
- Step 2: Specify languages spoken
- Step 3: Add property contact details
- Step 4: Review your profile
- Step 5: Save your profile
- Step 6: Publish or keep editing
- Step 7: Access your profile manager
- Managing published profiles
- Profile performance tips
- How travel agents use your profile
- Measuring success
- Troubleshooting
- Need help?
- Related articles

What's covered in this article

This guide includes:
- Facilities and amenities - What your property offers
- Languages spoken - Communication options for guests
- Property contact details - Direct booking information
- Property specifics - Check-in/out times, room count, rating
- Publishing your profile - Making it live
- Managing your profile - Ongoing updates and edits

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Step 1: Select facilities and amenities

Choose all facilities available at your property (not room-specific - those go in room types).

Common property facilities

Accommodation:
- ✅ Swimming pool
- ✅ Restaurant
- ✅ Bar/lounge
- ✅ Spa
- ✅ Gym/fitness center
- ✅ Conference facilities
- ✅ WiFi (public areas)
- ✅ Parking
- ✅ Laundry service
- ✅ Airport transfer
- ✅ Tour desk
- ✅ Library
- ✅ Game viewing deck
- ✅ Boma/fire pit
- ✅ Kids' club
- ✅ Wheelchair accessible
- ✅ Generator/backup power
- ✅ EV charging

Restaurants:
- ✅ Outdoor seating
- ✅ Private dining
- ✅ Bar
- ✅ WiFi
- ✅ Parking
- ✅ Wheelchair accessible
- ✅ Vegetarian options
- ✅ Vegan options
- ✅ Halal options
- ✅ Kids' menu

Activities:
- ✅ Equipment provided
- ✅ Safety equipment
- ✅ Insurance included
- ✅ Pickup/drop-off
- ✅ Refreshments included
- ✅ Photography allowed
- ✅ Suitable for children
- ✅ Wheelchair accessible

1. Tick ALL facilities your property offers
2. Be honest - only select what you actually provide consistently
3. Click "Save"
4. Click "Next"

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Step 2: Specify languages spoken

Indicate which languages your staff can communicate in.

Common languages:
- ✅ English
- ✅ Afrikaans
- ✅ French
- ✅ German
- ✅ Spanish
- ✅ Portuguese
- ✅ Italian
- ✅ Mandarin
- ✅ Japanese
- ✅ Dutch
- ✅ Swahili
- ✅ Zulu
- ✅ Xhosa

1. Tick all languages your staff speaks fluently
2. If a language isn't listed, add it in the free text field
3. Click "Next"

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Step 3: Add property contact details

Enter specific booking and inquiry information.

Required fields:

Front Desk / Reservations Telephone Number

- Include country code
- Format: +27 21 555 0123
- This is where agents and guests call to book

Email Address

- Use your reservations or bookings email
- Format: reservations@wanderlustlodge.demo
- Ensure this mailbox is monitored regularly

Additional details (varies by profile type)

For Accommodation:

Check-in Time
- Format: 14:00 (use 24-hour time)
- Standard is usually 14:00-15:00

Check-out Time
- Format: 10:00 (use 24-hour time)
- Standard is usually 10:00-11:00

Number of Rooms
- Total room count across all room types
- Example: 4 Suites + 6 Standard + 2 Family = 12 rooms

Star Rating (if applicable)
- Select your official star rating
- Options: 1-star through 5-star
- Leave blank if not rated
- Only select if you have official certification

For Restaurants:

Operating Hours
- Breakfast: 07:00 - 10:00
- Lunch: 12:00 - 15:00
- Dinner: 18:00 - 22:00

Cuisine Type
- Contemporary African
- Mediterranean
- International
- Fine Dining
- etc.

Seating Capacity
- Indoor: 40
- Outdoor: 30

For Activities:

Activity Duration
- 3 hours
- Full day (8 hours)
- Half day (4 hours)

Group Size
- Minimum: 2 people
- Maximum: 8 people

Operating Schedule
- Daily
- Specific days of week
- Seasonal only

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1. Complete all required fields
2. Click "Next"

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Step 4: Review your profile

Before publishing, review all the information you've entered:

Checklist:
- [  ] Profile name is correct
- [  ] Description is compelling and accurate
- [  ] Location pin is exactly right
- [  ] At least 2 destinations associated
- [  ] 6+ high-quality photos uploaded
- [  ] All facilities selected accurately
- [  ] Languages spoken are correct
- [  ] Contact information is current and monitored
- [  ] Property details are accurate (check-in/out, room count, etc.)
- [  ] Room types complete (accommodation only)

If you need to change anything:
- Click "Back" to navigate to that section
- Make your updates
- Return to this review screen

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Step 5: Save your profile

Before publishing, save your work:

1. Click "Save"

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Step 6: Publish or keep editing

Now you have two choices:

Option A: Publish Profile (Recommended if complete)

Choose this if:
- ✓ All sections are complete
- ✓ You have 6+ high-quality photos
- ✓ Descriptions are polished
- ✓ All information is accurate
- ✓ You're ready for travel agents to discover you

1. Click "Publish Profile"
2. Confirm publication
3. Your profile goes LIVE immediately

Option B: Keep Editing

Choose this if:
- You need to add more photos
- Descriptions need refinement
- You want to double-check information
- You're waiting for professional photos
- You need approval from management

1. Click "Keep Editing"
2. You'll be returned to the profile editor
3. Make any additional changes
4. Publish when ready

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Step 7: Access your profile manager

After publishing (or saving), you'll see navigation options:

My Profiles

- Click "My Profiles" to view all your profiles
- Edit published profiles
- View profile analytics (if available)
- Manage multiple properties

Create Another Profile

- Click "Create Another Profile" if you have additional properties or services
- Each profile is independent
- You can manage multiple profiles from one account

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Managing published profiles

Viewing your profile library

Your Profile Library shows all your created profiles:

For each profile you can:
- View - See how it appears to travel agents
- Edit - Update information, photos, or details
- Archive - Hide from search (for closed/seasonal properties)
- Analytics - View profile views and engagement (if available)

Editing a published profile

1. Go to Dashboard > Profiles
2. Find the profile you want to edit
3. Click "Edit"
4. Navigate to the section you want to change
5. Make your updates
6. Click "Save"

Disable a profile

If you need to temporarily hide a profile:

1. Select the profile in your Profile Library
2. Click "Disable" (or similar option)
3. Confirm archiving

When to disable:
- Seasonal closure
- Renovations
- Temporary unavailability
- Testing a new profile before deleting old one

Creating multiple profiles

If you manage multiple properties or services:

1. From Dashboard, click "Create Another Profile"
2. Follow the same creation process
3. Each profile is independent with its own:
   - Photos
   - Descriptions
   - Facilities
   - Contact information
   - Room types (if applicable)

Common use cases:
- Multiple lodges or hotels in different locations
- Related businesses (lodge + restaurant on same property)
- Different brands under one management company

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 Profile performance tips

Getting discovered

To maximize visibility:
- Complete ALL sections (incomplete profiles rank lower)
- Upload the correct number of images (4–6 images)
- Associate with relevant destinations
- Select all applicable facilities
- Update regularly (shows active management)
- Respond quickly to inquiries

Set reminders:
- Review quarterly (every 3 months)
- Update photos annually
- Check contact details monthly
- Refresh description yearly

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How travel agents use your profile

Once published, your profile appears when travel agents:

1. Search by location - "Lodges near Kruger National Park"
2. Filter by type - "Luxury accommodations" or "Restaurants"
3. Search facilities - "Properties with spa" or "Wheelchair accessible"
4. Browse destinations - "Mpumalanga region properties"

Agents can:
- View all your details and photos
- Add you to client itineraries
- Contact you directly for availability
- Request rates and packages
- Share your profile with clients

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Measuring success

Profile views

Generate manual Accommodation/Activity Leverage Reports 

These reports provide:
- The number of itineraries a profile has been included in
- The number of views those itineraries have generated
- A list of operators, agents, and DMCs who have included the profile in their itineraries

Responding to inquiries

When travel agents contact you:
- Respond within 24 hours (faster is better)
- Be professional and helpful
- Provide requested information promptly
- Follow up if needed
- Build relationships - repeat bookings are valuable

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Troubleshooting

My profile isn't showing in searches
- Verify it's published (not still in draft)
- Check your destination associations (add more if needed)
- Ensure facilities are selected
- Confirm location pin is accurate
- Make sure profile is complete (not partial)

I can't edit my published profile
- Make sure you're logged into the correct account
- Check permissions if you're part of a team
- Contact support if edit button isn't appearing

Changes aren't showing
- Click "Save" after making edits
- Refresh your browser
- Clear cache if changes don't appear
- Wait a few minutes for updates to propagate

I want to delete a profile
- Consider archiving instead (preserves data)
- Contact support for permanent deletion
- Note: Deletion cannot be undone

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Need help?

For profile support:
- Email: support@wetu.com
- Live chat: Available in your dashboard

For technical issues:
- Report via support chat
- Include screenshots if possible
- Describe the issue in detail

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vs.1.0.26.02.2026

Related articles

Building your profile:
- How do I create my supplier profile? (Basic Setup)
- How do I add photos to my supplier profile? 
- How do I add room types and sleeping arrangements?

Getting started:
- How do I register my property or business in Wetu?