---
title: How do I complete my supplier profile details?
description: Add facilities, contact details, and property info to complete your Wetu profile. Learn how to publish and manage your profile for maximum visibility.
---

[![](https://knowledge.wetu.com/hubfs/Knowledge%20Base%20Header%20Media/Inverted_withouttagline.png)](https://wetu.com)

[Contact Us](mailto:support@wetu.com)

[Skip to content](https://knowledge.wetu.com/how-do-i-complete-my-supplier-profile-details#main-content)

Open main navigation

Close main navigation

- [Contact us](mailto:support@wetu.com)

[Contact us](mailto:support@wetu.com)

 How can we help you?

- There are no suggestions because the search field is empty.

1. [Knowledgebase](https://knowledge.wetu.com/?hsLang=en)
2. [Using Wetu for Supplier Content](https://knowledge.wetu.com/using-wetu-for-supplier-content?hsLang=en)
3. [Creating & Managing Profiles](https://knowledge.wetu.com/using-wetu-for-supplier-content?hsLang=en#creating-managing-profiles)

June 12, 2026

# How do I complete my supplier profile details?

## You're almost there! This final section covers the remaining details needed to complete and publish your Wetu supplier profile.

**Quick Links**  
\- [How to navigate to profiles](https://knowledge.wetu.com/how-do-i-complete-my-supplier-profile-details#How_to_navigate_to_profiles)  
\- [What's covered in this article](https://knowledge.wetu.com/how-do-i-complete-my-supplier-profile-details#Whats_covered_in_this_article)  
\- [Step 1: Select facilities and amenities](https://knowledge.wetu.com/how-do-i-complete-my-supplier-profile-details#Step1)  
\- [Step 2: Specify languages spoken](https://knowledge.wetu.com/how-do-i-complete-my-supplier-profile-details#Step2)  
\- [Step 3: Add property contact details](https://knowledge.wetu.com/how-do-i-complete-my-supplier-profile-details#Step3)  
\- [Step 4: Review your profile](https://knowledge.wetu.com/how-do-i-complete-my-supplier-profile-details#Step4)  
\- [Step 5: Save your profile](https://knowledge.wetu.com/how-do-i-complete-my-supplier-profile-details#Step5)  
\- [Step 6: Publish or keep editing](https://knowledge.wetu.com/how-do-i-complete-my-supplier-profile-details#Step6)  
\- [Step 7: Access your profile manager](https://knowledge.wetu.com/how-do-i-complete-my-supplier-profile-details#Step7)  
\- [Managing published profiles](https://knowledge.wetu.com/how-do-i-complete-my-supplier-profile-details#managing_profiles)  
\- [Profile performance tips](https://knowledge.wetu.com/how-do-i-complete-my-supplier-profile-details#profile_perfom_tips)  
\- [How travel agents use your profile](https://knowledge.wetu.com/how-do-i-complete-my-supplier-profile-details#how_travel_agents_use_your_profile)  
\- [Measuring success](https://knowledge.wetu.com/how-do-i-complete-my-supplier-profile-details#measuring_success)  
\- [Troubleshooting](https://knowledge.wetu.com/how-do-i-complete-my-supplier-profile-details#troubleshooting)  
\- [Need help?](https://knowledge.wetu.com/how-do-i-complete-my-supplier-profile-details#need_help)<https://knowledge.wetu.com/how-do-i-complete-my-supplier-profile-details#related_articles>

### How to navigate to profiles

1\. Log in to your Wetu account.

2\. Hover over the side menu on the left of your dashboard.

*The menu expands when you move your mouse over it, revealing labelled icons.*

![finding profiles (1)](https://knowledge.wetu.com/hs-fs/hubfs/Knowledge%20Base%20Content/finding%20profiles%20(1).jpg?width=114&height=195&name=finding%20profiles%20(1).jpg)

3\. Select **Content Solutions**, then click **Profiles**.

*This takes you to the Profiles landing page.*

*![finding profiles](https://knowledge.wetu.com/hs-fs/hubfs/Knowledge%20Base%20Content/finding%20profiles.gif?width=670&height=482&name=finding%20profiles.gif)*

 

 

[back to top](https://knowledge.wetu.com/how-do-i-complete-my-supplier-profile-details#back_to_top)

 

### What's covered in this article

This guide includes:  
\- **Facilities and amenities** - What your property offers  
\- **Languages spoken** - Communication options for guests  
\- **Property contact details** - Direct booking information  
\- **Property specifics** - Check-in/out times, room count, rating  
\- **Publishing your profile** - Making it live  
\- **Managing your profile** - Ongoing updates and edits

[back to top](https://knowledge.wetu.com/how-do-i-complete-my-supplier-profile-details#back_to_top)

### Step 1: Select facilities and amenities

Choose all facilities available at your property (*not room-specific - those go in room types*).

#### Common property facilities

**Accommodation:**  
\- ✅ Swimming pool  
\- ✅ Restaurant  
\- ✅ Bar/lounge  
\- ✅ Spa  
\- ✅ Gym/fitness center  
\- ✅ Conference facilities  
\- ✅ WiFi (public areas)  
\- ✅ Parking  
\- ✅ Laundry service  
\- ✅ Airport transfer  
\- ✅ Tour desk  
\- ✅ Library  
\- ✅ Game viewing deck  
\- ✅ Boma/fire pit  
\- ✅ Kids' club  
\- ✅ Wheelchair accessible  
\- ✅ Generator/backup power  
\- ✅ EV charging

**Restaurants:**  
\- ✅ Outdoor seating  
\- ✅ Private dining  
\- ✅ Bar  
\- ✅ WiFi  
\- ✅ Parking  
\- ✅ Wheelchair accessible  
\- ✅ Vegetarian options  
\- ✅ Vegan options  
\- ✅ Halal options  
\- ✅ Kids' menu

**Activities:**  
\- ✅ Equipment provided  
\- ✅ Safety equipment  
\- ✅ Insurance included  
\- ✅ Pickup/drop-off  
\- ✅ Refreshments included  
\- ✅ Photography allowed  
\- ✅ Suitable for children  
\- ✅ Wheelchair accessible

![Facilities](https://knowledge.wetu.com/hs-fs/hubfs/Knowledge%20Base%20Content/How%20do%20I%20complete%20my%20supplier%20profile%20details/Facilities.gif?width=670&height=482&name=Facilities.gif)

1\. **Tick ALL facilities** your property offers  
2\. Be honest - only select what you actually provide consistently  
3\. Click "**Save**"  
4\. Click "**Next**"

**Tip:** Facilities affect search results - agents filter by amenities, so accurate selection helps them find you.

[back to top](https://knowledge.wetu.com/how-do-i-complete-my-supplier-profile-details#back_to_top)

### Step 2: Specify languages spoken

Indicate which languages your staff can communicate in.

Common languages:  
\- ✅ English  
\- ✅ Afrikaans  
\- ✅ French  
\- ✅ German  
\- ✅ Spanish  
\- ✅ Portuguese  
\- ✅ Italian  
\- ✅ Mandarin  
\- ✅ Japanese  
\- ✅ Dutch  
\- ✅ Swahili  
\- ✅ Zulu  
\- ✅ Xhosa

![Lsnguages](https://knowledge.wetu.com/hs-fs/hubfs/Knowledge%20Base%20Content/How%20do%20I%20complete%20my%20supplier%20profile%20details/Lsnguages.jpg?width=670&height=482&name=Lsnguages.jpg)

1\. **Tick all languages** your staff speaks fluently  
2\. If a language isn't listed, add it in the **free text field**  
3\. Click "**Next**"

**Multilingual staff?** This is a strong selling point - select all applicable languages.

[back to top](https://knowledge.wetu.com/how-do-i-complete-my-supplier-profile-details#back_to_top)

### Step 3: Add property contact details

Enter specific booking and inquiry information.

**Required fields:**

#### Front Desk / Reservations Telephone Number

\- Include country code  
\- Format: +27 21 555 0123  
\- This is where agents and guests call to book

#### Email Address

\- Use your reservations or bookings email  
\- Format: reservations@wanderlustlodge.demo  
\- Ensure this mailbox is monitored regularly

![contact](https://knowledge.wetu.com/hs-fs/hubfs/Knowledge%20Base%20Content/How%20do%20I%20complete%20my%20supplier%20profile%20details/contact.jpg?width=670&height=482&name=contact.jpg)

#### Additional details (varies by profile type)

**For Accommodation:**

**Check-in Time**  
\- Format: 14:00 (*use 24-hour time*)  
\- Standard is usually 14:00-15:00

**Check-out Time**  
\- Format: 10:00 (*use 24-hour time*)  
\- Standard is usually 10:00-11:00

**Number of Rooms**  
\- Total room count across all room types  
\- Example: 4 Suites + 6 Standard + 2 Family = 12 rooms

**Star Rating** (*if applicable*)  
\- Select your official star rating  
\- Options: 1-star through 5-star  
\- Leave blank if not rated  
\- Only select if you have official certification

![check in 2](https://knowledge.wetu.com/hs-fs/hubfs/Knowledge%20Base%20Content/How%20do%20I%20complete%20my%20supplier%20profile%20details/check%20in%202.jpg?width=670&height=482&name=check%20in%202.jpg)

#### **For Restaurants:**

**Operating Hours**  
\- Breakfast: 07:00 - 10:00  
\- Lunch: 12:00 - 15:00  
\- Dinner: 18:00 - 22:00

**Cuisine Type**  
\- Contemporary African  
\- Mediterranean  
\- International  
\- Fine Dining  
\- etc.

**Seating Capacity**  
\- Indoor: 40  
\- Outdoor: 30

#### **For Activities:**

**Activity Duration**  
\- 3 hours  
\- Full day (*8 hours*)  
\- Half day (*4 hours*)

**Group Size**  
\- Minimum: 2 people  
\- Maximum: 8 people

**Operating Schedule**  
\- Daily  
\- Specific days of week  
\- Seasonal only

\---

1\. Complete all required fields  
2\. Click "**Next**"

[back to top](https://knowledge.wetu.com/how-do-i-complete-my-supplier-profile-details#back_to_top)

### Step 4: Review your profile

Before publishing, review all the information you've entered:

**Checklist:**  
\- \[  \] Profile name is correct  
\- \[  \] Description is compelling and accurate  
\- \[  \] Location pin is exactly right  
\- \[  \] At least 2 destinations associated  
\- \[  \] 6+ high-quality photos uploaded  
\- \[  \] All facilities selected accurately  
\- \[  \] Languages spoken are correct  
\- \[  \] Contact information is current and monitored  
\- \[  \] Property details are accurate (*check-in/out, room count, etc*.)  
\- \[  \] Room types complete (*accommodation only*)

![Check info](https://knowledge.wetu.com/hs-fs/hubfs/Knowledge%20Base%20Content/How%20do%20I%20complete%20my%20supplier%20profile%20details/Check%20info.jpg?width=670&height=482&name=Check%20info.jpg)

If you need to change anything:  
\- Click "**Back**" to navigate to that section  
\- Make your updates  
\- Return to this review screen

[back to top](https://knowledge.wetu.com/how-do-i-complete-my-supplier-profile-details#back_to_top)

### Step 5: Save your profile

Before publishing, save your work:

1\. Click "**Save**"

![Click save](https://knowledge.wetu.com/hs-fs/hubfs/Knowledge%20Base%20Content/How%20do%20I%20complete%20my%20supplier%20profile%20details/Click%20save.jpg?width=670&height=482&name=Click%20save.jpg)

 The final step before publishing is selecting whether the profile should be ***Public*** or ***Private***.   
   
 ![](https://knowledge.wetu.com/hs-fs/hubfs/Knowledge%20Base%20Content/How%20can%20I%20add%20rooms,%20amenities,%20or%20services%20to%20my%20profile/rooms%20options%20of%20private%20or%20public.jpg?width=670&height=482&name=rooms%20options%20of%20private%20or%20public.jpg) 

### **Private profiles**

**What it is:**  
\- Bespoke content created specifically for your account  
\- **Only your team can see and use it**  
\- Not visible to other Wetu operators  
\- Complete control over information

### **Private profiles**

\- Available to all Wetu users across all accounts   
\- You must own or manage the property to create a public profile

**Critical:** If the **Profile Visibility** popup does not appear after clicking the **Publish** button, please contact Support to enable the private profile creation functionality for your account. 

![](https://knowledge.wetu.com/hs-fs/hubfs/image-png-May-25-2026-02-56-33-2129-PM.png?width=1643&height=881&name=image-png-May-25-2026-02-56-33-2129-PM.png)

[back to top](https://knowledge.wetu.com/how-do-i-complete-my-supplier-profile-details#back_to_top)

### Step 6: Publish or keep editing

Now you have two choices:

#### **Option A: Publish Profile** (*Recommended if complete*)

**Choose this if:**  
\- ✓ All sections are complete  
\- ✓ You have 6+ high-quality photos  
\- ✓ Descriptions are polished  
\- ✓ All information is accurate  
\- ✓ You're ready for travel agents to discover you

1\. Click "**Publish Profile**"  
2\. Confirm publication  
3\. Your profile goes LIVE immediately

![pub or wait2](https://knowledge.wetu.com/hs-fs/hubfs/Knowledge%20Base%20Content/How%20do%20I%20complete%20my%20supplier%20profile%20details/pub%20or%20wait2.jpg?width=670&height=482&name=pub%20or%20wait2.jpg)

**Profile is now live** - Travel agents can find and use your profile!

#### Option B: Keep Editing

**Choose this if:**  
\- You need to add more photos  
\- Descriptions need refinement  
\- You want to double-check information  
\- You're waiting for professional photos  
\- You need approval from management

1\. Click "**Keep Editing**"  
2\. You'll be returned to the profile editor  
3\. Make any additional changes  
4\. Publish when ready

![keep editing](https://knowledge.wetu.com/hs-fs/hubfs/Knowledge%20Base%20Content/How%20do%20I%20complete%20my%20supplier%20profile%20details/keep%20editing.jpg?width=670&height=482&name=keep%20editing.jpg)

**Recommendation:** Only publish when your profile is truly complete. Incomplete profiles get less visibility and fewer inquiries.

[back to top](https://knowledge.wetu.com/how-do-i-complete-my-supplier-profile-details#back_to_top)

### Step 7: Access your profile manager

After publishing (or saving), you'll see navigation options:

![success](https://knowledge.wetu.com/hs-fs/hubfs/Knowledge%20Base%20Content/How%20do%20I%20complete%20my%20supplier%20profile%20details/success.jpg?width=670&height=482&name=success.jpg)

#### My Profiles

\- Click "**My Profiles**" to view all your profiles  
\- Edit published profiles  
\- View profile analytics (*if available*)  
\- Manage multiple properties

#### Create Another Profile

\- Click "**Create Another Profile**" if you have additional properties or services  
\- Each profile is independent  
\- You can manage multiple profiles from one account

[back to top](https://knowledge.wetu.com/how-do-i-complete-my-supplier-profile-details#back_to_top)

### Managing published profiles

#### Viewing your profile library

Your Profile Library shows all your created profiles:

![profile succes](https://knowledge.wetu.com/hs-fs/hubfs/Knowledge%20Base%20Content/How%20do%20I%20complete%20my%20supplier%20profile%20details/profile%20succes.jpg?width=670&height=178&name=profile%20succes.jpg)

For each profile you can:  
\- **View** - See how it appears to travel agents  
\- **Edit** - Update information, photos, or details  
\- **Archive** - Hide from search (*for closed/seasonal properties*)  
\- **Analytics** - View profile views and engagement (*if available*)

#### Editing a published profile

1\. Go to **Dashboard** \> **Profiles**  
2\. Find the profile you want to edit  
3\. Click "**Edit**"  
4\. Navigate to the section you want to change  
5\. Make your updates  
6\. Click "**Save**"

![edit](https://knowledge.wetu.com/hs-fs/hubfs/Knowledge%20Base%20Content/How%20do%20I%20complete%20my%20supplier%20profile%20details/edit.gif?width=670&height=482&name=edit.gif)

**Changes take effect immediately** - no need to re-publish.

#### Disable a profile

If you need to temporarily hide a profile:

1\. Select the profile in your Profile Library  
2\. Click "**Disable**" (*or similar option*)  
3\. Confirm archiving

**When to disable:**  
\- Seasonal closure  
\- Renovations  
\- Temporary unavailability  
\- Testing a new profile before deleting old one

![disable](https://knowledge.wetu.com/hs-fs/hubfs/Knowledge%20Base%20Content/How%20do%20I%20complete%20my%20supplier%20profile%20details/disable.gif?width=670&height=482&name=disable.gif)

Disabled profiles are **hidden** from travel agents but can be reactivated anytime.

#### Creating multiple profiles

If you manage multiple properties or services:

1\. From Dashboard, click "**Create Another Profile**"  
2\. Follow the same creation process  
3\. Each profile is independent with its own:  
   - Photos  
   - Descriptions  
   - Facilities  
   - Contact information  
   - Room types (*if applicable*)

**Common use cases:**  
\- Multiple lodges or hotels in different locations  
\- Related businesses (*lodge + restaurant on same property*)  
\- Different brands under one management company

**Tip:** Copy the information from an existing profile and paste it into the new profile manually if the same information is being used. 

[back to top](https://knowledge.wetu.com/how-do-i-complete-my-supplier-profile-details#back_to_top)

### Profile performance tips

#### Getting discovered

**To maximize visibility:**  
\- Complete ALL sections (*incomplete profiles rank lower*)  
\- Upload the correct number of images (4–6 images)  
\- Associate with relevant destinations  
\- Select all applicable facilities  
\- Update regularly (*shows active management*)  
\- Respond quickly to inquiries

**Set reminders:**  
\- Review quarterly (every 3 months)  
\- Update photos annually  
\- Check contact details monthly  
\- Refresh description yearly

[back to top](https://knowledge.wetu.com/how-do-i-complete-my-supplier-profile-details#back_to_top)

### How travel agents use your profile

Once published, your profile appears when travel agents:

1\. **Search by location** - "Lodges near Kruger National Park"  
2\. **Filter by type** - "Luxury accommodations" or "Restaurants"  
3\. **Search facilities** - "Properties with spa" or "Wheelchair accessible"  
4\. **Browse destinations** - "Mpumalanga region properties"

**Agents can:**  
\- View all your details and photos  
\- Add you to client itineraries  
\- Contact you directly for availability  
\- Request rates and packages  
\- Share your profile with clients

**Complete profiles with great photos and get more bookings.**

[back to top](https://knowledge.wetu.com/how-do-i-complete-my-supplier-profile-details#back_to_top)

### Measuring success

#### Profile views

Generate manual **Accommodation/Activity Leverage Reports** 

**These reports provide:**  
\- **The number of itineraries** a profile has been included in  
\- **The number of views** those itineraries have generated  
\- **A list** of operators, agents, and DMCs who have included the profile in their itineraries

#### Responding to inquiries

When travel agents contact you:  
\- **Respond within 24 hours** (*faster is better*)  
\- **Be professional and helpful**  
\- **Provide requested information promptly**  
\- **Follow up if needed**  
\- **Build relationships** - repeat bookings are valuable

[back to top](https://knowledge.wetu.com/how-do-i-complete-my-supplier-profile-details#back_to_top)

### Troubleshooting

**My profile isn't showing in searches**  
\- Verify it's published (*not still in draft*)  
\- Check your destination associations (*add more if needed*)  
\- Ensure facilities are selected  
\- Confirm location pin is accurate  
\- Make sure profile is complete (*not partial*)

**I can't edit my published profile**  
\- Make sure you're logged into the correct account  
\- Check permissions if you're part of a team  
\- Contact support if edit button isn't appearing

**Changes aren't showing**  
\- Click "Save" after making edits  
\- Refresh your browser  
\- Clear cache if changes don't appear  
\- Wait a few minutes for updates to propagate

**I want to delete a profile**  
\- Consider archiving instead (preserves data)  
\- Contact support for permanent deletion  
\- Note: Deletion cannot be undone

[back to top](https://knowledge.wetu.com/how-do-i-complete-my-supplier-profile-details#back_to_top)

### Need help?

**For profile support:**  
\- Email: [support@wetu.com](mailto:support@wetu.com)  
\- Live chat: Available in your dashboard

**For technical issues:**  
\- Report via support chat  
\- Include screenshots if possible  
\- Describe the issue in detail

[back to top](https://knowledge.wetu.com/how-do-i-complete-my-supplier-profile-details#back_to_top)

- Home
- Products
- Pricing
- Blog
- Company

[![Brand\_Pillar\_Icons\_set-1](https://knowledge.wetu.com/hs-fs/hubfs/Brand_Pillar_Icons_set-1.png?width=240&height=80&name=Brand_Pillar_Icons_set-1.png "Brand_Pillar_Icons_set-1")](http://wetu.com)

 **Contact Support**: **[support@wetu.com](mailto:support@wetu.com)** [mailto:support@wetu.com](mailto:support@wetu.com)