---
title: How do I create and manage specials in Wetu?
description: Learn how to create and manage specials and promotional offers in Wetu.
---

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June 15, 2026

# How do I create and manage specials in Wetu?

## Create and manage promotional offers with the Specials Manager. Showcase special rates, packages, and seasonal deals to tour operators and travel agents.

**Quick Links**  
\- [What are specials?](https://knowledge.wetu.com/how-do-i-create-and-manage-specials-in-wetu#what_are_specials)  
\- [Accessing Specials Manager](https://knowledge.wetu.com/how-do-i-create-and-manage-specials-in-wetu#accessing_specials_manager)  
\- [Creating a new special](https://knowledge.wetu.com/how-do-i-create-and-manage-specials-in-wetu#creating_a_new_special)  
\- [Saving and publishing](https://knowledge.wetu.com/how-do-i-create-and-manage-specials-in-wetu#saving_and_publishing)  
\- [Managing existing specials](https://knowledge.wetu.com/how-do-i-create-and-manage-specials-in-wetu#managing_existing_specials)  
\- [Best practices for specials](https://knowledge.wetu.com/how-do-i-create-and-manage-specials-in-wetu#best_practice_for_specials)  
\- [Examples of effective specials](https://knowledge.wetu.com/how-do-i-create-and-manage-specials-in-wetu#examples_of_effective_specials)  
\- [Troubleshooting](https://knowledge.wetu.com/how-do-i-create-and-manage-specials-in-wetu#troubleshooting)  
\- [Need help?](https://knowledge.wetu.com/how-do-i-create-and-manage-specials-in-wetu#need_help)

**Professional profiles only:** The Specials Manager is exclusively available for Professional profiles.

**Don't have a Professional profile?** Contact [sales@wetu.com](mailto:sales@wetu.com) to upgrade.

### What are specials?

Specials are promotional offers you create to attract bookings:  
\- Seasonal discounts  
\- Stay/pay deals (e.g., "Stay 3, Pay 2")  
\- Early bird rates  
\- Last-minute offers  
\- Package deals  
\- Value-added promotions

**Who sees them:** Tour operators and travel agents in Wetu's trade-facing portal.

[back to top](https://knowledge.wetu.com/how-do-i-create-and-manage-specials-in-wetu#back_to_top)

### Accessing Specials Manager

1\. Navigate to **Content Solutions** in your main menu  
2\. Click "**Specials Manager**"

![Specials 1](https://knowledge.wetu.com/hs-fs/hubfs/Knowledge%20Base%20Content/How%20do%20I%20create%20and%20manage%20specials%20in%20Wetu/Specials%201.gif?width=670&height=482&name=Specials%201.gif)

The Specials Manager opens, showing:  
\- **Create New Special** button  
\- List of current specials  
\- Edit, view, copy, and delete options

![specials. 2](https://knowledge.wetu.com/hs-fs/hubfs/Knowledge%20Base%20Content/How%20do%20I%20create%20and%20manage%20specials%20in%20Wetu/specials.%202.jpg?width=670&height=482&name=specials.%202.jpg)

[back to top](https://knowledge.wetu.com/how-do-i-create-and-manage-specials-in-wetu#back_to_top)

### Creating a new special

#### Step 1: Start creating

1\. Click "**Create New Special**"  
2\. The special creation form opens

![special. 3](https://knowledge.wetu.com/hs-fs/hubfs/Knowledge%20Base%20Content/How%20do%20I%20create%20and%20manage%20specials%20in%20Wetu/special.%203.jpg?width=670&height=482&name=special.%203.jpg)

#### Step 2: Add special details

Complete all required fields:

![dpecial. 4](https://knowledge.wetu.com/hs-fs/hubfs/Knowledge%20Base%20Content/How%20do%20I%20create%20and%20manage%20specials%20in%20Wetu/dpecial.%204.jpg?width=670&height=482&name=dpecial.%204.jpg)

#### Title

**What to include:**  
\- Clear, descriptive name  
\- What the offer is  
\- Time period if relevant

**Examples:**  
\- "Summer Escape: 20% Off June-August"  
\- "Stay 3, Pay 2 - Low Season Special"  
\- "Early Bird: Book by March, Save 15%"  
\- "Honeymoon Package with Complimentary Spa"

**This title shows on the tour operator and agent portal** - make it compelling.

#### Type

Select the special type from the dropdown:

**Common types:**  
\- Percentage discount  
\- Stay/pay deal  
\- Early bird  
\- Last minute  
\- Package deal  
\- Complimentary upgrade  
\- Value-added offer  
\- Seasonal promotion

![specials. 6](https://knowledge.wetu.com/hs-fs/hubfs/Knowledge%20Base%20Content/How%20do%20I%20create%20and%20manage%20specials%20in%20Wetu/specials.%206.gif?width=670&height=482&name=specials.%206.gif)

**Stay/pay specials require total nights** - this field becomes mandatory.

#### Description

Write a clear summary of the special.

**Include:**  
\- What's offered  
\- Key benefits  
\- Highlight value

**Example:**  
*Enjoy 20% off all room rates for stays between June 1 and August 31.*   
*Perfect for summer family getaways with access to our full range of*   
*activities including game drives, bush walks, and kids' programs.*

**Keep it concise:** 2-3 sentences maximum.

#### Terms & Conditions

Add the fine print and what's included.

**What to include:**  
\- Booking deadlines  
\- Blackout dates  
\- Minimum stay requirements  
\- Cancellation policy  
\- What's included/excluded  
\- Combination restrictions  
\- Payment terms

**Example:**  
*Inclusions:*  
*- 20% discount on accommodation*  
*- Complimentary daily game drives*  
*- Welcome cocktail on arrival*

*Conditions:*  
*- Minimum 3-night stay required*  
*- Valid for new bookings only*  
*- Subject to availability*  
*- Cannot be combined with other offers*  
*- Excludes public holidays and peak season (Dec 15-Jan 10)*

#### **Visibility**

Select who can see this special:

**Options:**

 \- **All** – Specials Portal, iBrochure, Product Manager   
\- **Tour Operators** – Specials Portal, Product Manager  
\- **Public** – iBrochure

![specials. 8](https://knowledge.wetu.com/hs-fs/hubfs/Knowledge%20Base%20Content/How%20do%20I%20create%20and%20manage%20specials%20in%20Wetu/specials.%208.jpg?width=670&height=482&name=specials.%208.jpg)

**Tip:** Use selective visibility for exclusive partnerships or negotiated rates.

#### Total Nights

Enter the number of nights (if applicable).

**When required:**  
\-  Stay/pay deals (mandatory)  
\-  Minimum stay specials

**When optional:**  
\- General percentage discounts  
\- Value-added offers  
\- Complimentary upgrades

#### Cost

Add pricing details for the special.

**Select costing basis:**

 \- Per person per night  
\- Per person sharing  
\- Per person sharing per night

![specials. 9](https://knowledge.wetu.com/hs-fs/hubfs/Knowledge%20Base%20Content/How%20do%20I%20create%20and%20manage%20specials%20in%20Wetu/specials.%209.jpg?width=670&height=482&name=specials.%209.jpg)

**Example:**  
*- Regular: $250 per person per night*  
*- Special: $200 per person per night (20% off)*

**Be specific** - agents need exact pricing to quote clients.

#### Booking Validity Dates

Set when the special can be booked.

**Format:** Start date → End date

**Example:**  
*- Booking validity: March 1, 2025 - April 30, 2025*  
*- Means: Agents must book between these dates*

**Important:** These dates control **when the special is visible** in Wetu.

#### Travel Dates

Set when travel must occur.

**Format:** Start date → End date

**Example:**  
*- Travel dates: June 1, 2025 - August 31, 2025*  
*- Means: Guests must stay during these dates*

![specials. 10](https://knowledge.wetu.com/hs-fs/hubfs/Knowledge%20Base%20Content/How%20do%20I%20create%20and%20manage%20specials%20in%20Wetu/specials.%2010.jpg?width=670&height=482&name=specials.%2010.jpg)

**Booking validity ≠ Travel dates:** Booking is when agents reserve; travel is when guests stay.

#### Link to Property

Select which property/properties this special applies to.

**You can link to:**  
\- Properties you manage  
\- Multiple properties (if applicable)

Only properties you have access to manage appear in this list.

[back to top](https://knowledge.wetu.com/how-do-i-create-and-manage-specials-in-wetu#back_to_top)

### Saving and publishing

#### Step 3: Save and publish

Once all fields are complete:

1\. Review all information  
2\. Click "**Save**" - your special is not live yet. 3.Click "**Publish**" - Your special is now live and visible to tour operators and agents.

Prepare your specials in advance and publish them at a later stage via the **Specials Manager**.

#### After publishing

You'll see options to:  
\- **Return to Specials** (view all specials)  
\- **View the Special** (see how it appears)  
\- **Create Another** (add more specials)

![special. 11](https://knowledge.wetu.com/hs-fs/hubfs/Knowledge%20Base%20Content/How%20do%20I%20create%20and%20manage%20specials%20in%20Wetu/special.%2011.gif?width=670&height=482&name=special.%2011.gif)

[back to top](https://knowledge.wetu.com/how-do-i-create-and-manage-specials-in-wetu#back_to_top)

### Managing existing specials

#### Viewing all specials

Your Specials Manager shows all created specials in a list.

**Each special displays:**  
\- Title  
\- Type  
\- Dates  
\- Status  
\- Actions menu

 

#### Available actions

Click the **special name** to:  
**Edit** - Modify special details

**Publish** savedspecials that you have prepared in advance

 

Click the **icons on the right** to:  
**View** - See how it appears to agents    
**Copy** - Duplicate and modify    
**Delete** - Remove the special 

#### ![specials. 12](https://knowledge.wetu.com/hs-fs/hubfs/Knowledge%20Base%20Content/How%20do%20I%20create%20and%20manage%20specials%20in%20Wetu/specials.%2012.gif?width=670&height=482&name=specials.%2012.gif)

#### Editing a special

1\. Click "**Edit**" on the special  
2\. Modify any fields  
3\. Click "**Save and Publish**"

**Common edits:**  
\- Extend dates  
\- Update pricing  
\- Adjust terms & conditions  
\- Change visibility

#### Copying a special

**When to use:**  
\- Creating similar specials for different periods  
\- Seasonal offers with slight variations  
\- Same structure, different properties

**How to copy:**  
1\. Click "**Copy**" on the special  
2\. A duplicate opens in edit mode  
3\. Modify as needed  
4\. Save and publish

**Time saver:** No need to re-enter all details from scratch.

#### Deleting a special

1\. Click "**Delete**" on the special  
2\. Confirm deletion

**Warning:** Deletion is permanent. The special will no longer appear to agents.

 **When to delete:**  
\- Offer has expired  
\- No longer valid  
\- Superseded by new offer

[back to top](https://knowledge.wetu.com/how-do-i-create-and-manage-specials-in-wetu#back_to_top)

### Best practices for specials

#### Write compelling titles

**Don't:** "Special Offer"  

**Do:** "Summer Family Special: Stay 4, Pay 3 + Kids Eat Free"

**Good titles:**  
\- State the benefit clearly  
\- Include timeframe if relevant  
\- Use action words  
\- Highlight value

#### Be specific in descriptions

**Include:**  
\- Exact discount or value  
\- What's included  
\- Who it's perfect for  
\- Key selling points

**Example:**  
*"Save 25% on luxury tented suites. Includes daily game drives, sundowner cocktails, and romantic bush dinners. Ideal for honeymooners and couples seeking exclusive safari experiences."*

#### Clear terms & conditions

**Must include:**  
\- Booking deadlines  
\- Travel dates  
\- Minimum stays  
\- Blackout dates  
\- Cancellation policy  
\- Combination restrictions

**Be upfront** - hidden conditions frustrate agents and clients.

#### Set realistic dates

**Booking validity:**  
\- Long enough for agents to sell  
\- Not so long offers become stale

**Travel dates:**  
\- Match your actual availability  
\- Consider seasonality  
\- Account for maintenance or closures

#### Price strategically

**Consider:**  
\- Shoulder season fill  
\- Last-minute inventory  
\- Early bird incentives  
\- Package bundling

**Always show value:**  
\- Regular rate vs. special rate  
\- What's included  
\- Total savings

#### Use visibility wisely

**All agents:** Mass market offers, seasonal sales    
**Selected partners:** Exclusive rates, contracted deals    
**Private:** Negotiated rates, special partnerships 

[back to top](https://knowledge.wetu.com/how-do-i-create-and-manage-specials-in-wetu#back_to_top)

### Examples of effective specials

#### Example 1: Stay/Pay Deal

**Title:** "Stay 3 Nights, Pay for 2 - Autumn Getaway"    
**Type:** Stay/pay deal    
**Description:** Book 3 consecutive nights and pay for only 2. Includes daily breakfast and sunset game drives.    
**Total Nights:** 3    
**Booking Validity:** March 1 - April 15    
**Travel Dates:** April 1 - June 30  

#### Example 2: Early Bird

**Title:** "Early Bird: Book by Feb 28, Save 20%"    
**Type:** Early bird    
**Description:** Reserve your summer safari before February 28 and enjoy 20% off all accommodations.    
**Booking Validity:** Now - February 28    
**Travel Dates:** June 1 - August 31  

#### Example 3: Value-Added Package

**Title:** "Honeymoon Package: Romance Under the Stars"    
**Type:** Package deal    
**Description:** Complimentary champagne dinner, couples' spa treatment, and luxury turndown service. Minimum 3-night stay.    
**Total Nights:** 3    
**Cost:** $850 per person sharing per night (includes all extras) 

#### How it apears in the "Specials Portal":

![specials. 13](https://knowledge.wetu.com/hs-fs/hubfs/Knowledge%20Base%20Content/How%20do%20I%20create%20and%20manage%20specials%20in%20Wetu/specials.%2013.jpg?width=670&height=482&name=specials.%2013.jpg)

[back to top](https://knowledge.wetu.com/how-do-i-create-and-manage-specials-in-wetu#back_to_top)

### Troubleshooting

**Can't find Specials Manager**  
\- Verify you have a Professional profile  
\- Check you're in Content Solutions section  
\- Contact support if still not visible

**Special not appearing to agents**  
\- Check booking validity dates (must be current)  
\- Verify special is published (not draft)  
\- Confirm property linkage is correct  
\- Check visibility settings

**Can't edit published special**  
\- Refresh the page  
\- Try a different browser  
\- Clear cache  
\- Contact support

**Dates not saving correctly**  
\- Ensure booking validity comes before travel dates  
\- Check date format  
\- Verify no conflicting date ranges

[back to top](https://knowledge.wetu.com/how-do-i-create-and-manage-specials-in-wetu#back_to_top)

### Need help?

**For Specials Manager support:**  
\- Email: [support@wetu.com](mailto:support@wetu.com)  
\- Live chat: Available in your dashboard

**For Professional upgrade:**  
\- Email: [sales@wetu.com](mailto:sales@wetu.com)  
\- Request pricing and benefits

[back to top](https://knowledge.wetu.com/how-do-i-create-and-manage-specials-in-wetu#back_to_top)

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