Quick Links
- What is a PNR?
- Before you start
- Import a PNR
- Merge routes
- Overwrite existing routing
- Need Help?
What is a PNR?
A Passenger Name Record (PNR) is created when a travel agent books a flight through a GDS system such as Amadeus, Sabre, or Travelport. It contains information about the traveller and their travel plans.
A PNR appears as a series of numbers and letters and can include: passenger names, airline, flight number, cabin or fare class, departure and arrival airports, and departure and arrival dates and times.
Before you start
The PNR import function requires the following to be in place before it will work:
- Personal Itinerary
PNR import is only available on Personal Itineraries. - Travel dates
The itinerary must have dates that match the PNR. The function will not work without correct dates. - Accommodation step completed
All accommodations and overnight travel arrangements must be entered, with the correct number of nights, before using the GDS Import function.
Note: All flight information shown in the itinerary is based on details at the time of import. If flight details change after import, you will need to update the affected flights manually - Wetu does not automatically update flight information changes.
Import a PNR
1. Once the Accommodation step is complete, navigate to the Route Builder step.
2. Click the green GDS Import button in the top left corner.
3. The Import Flights screen will open.
4. Paste the PNR details copied from your GDS system into the field.
5. The system will read the PNR and display all identified flights for you to select.
6. If any dates do not match the itinerary dates, a red Caution icon will appear with a description of what needs to be corrected in the Accommodation step.
Common causes of date mismatches
- Itinerary dates do not match the PNR dates
- Overnight flights have not been added correctly
- Missing accommodation components
- Number of nights for an accommodation does not align correctly
Correct the accommodation step as needed, then reload the PNR via the GDS Import button.
7. By default, all PNR flights will be ticked. Untick any flights you do not want to import.
8. Click the green Import Flights button at the bottom of the screen.
9. The Route Builder will automatically update each leg with a Scheduled Flight entry, add a Self-Drive route between the accommodation and the airport where needed, and populate the flight booking details from the PNR.
10. Open the Booking Details screen for each flight to confirm the imported information.
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Imported from PNR |
Not imported - add manually |
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Merge routes
Use this when the itinerary already has scheduled flights and you want to add PNR flights alongside the existing routing.
1. Click the green GDS Import button in the top left of the Route Builder.
2. Paste your PNR details.
3. The system will return all legs where a PNR-scheduled flight is available.
4. The Merge Routing screen will display existing self-drive and flight routes, plus any new PNR flights tagged with New.
5. Rearrange the order of self-drive and flight legs as needed.
6. Delete any travel arrangements that should no longer be part of the routing.
7. Click Update Routing to apply the changes.
Overwrite existing routing
Use this when you want to replace existing scheduled flights with flights from a new PNR.
1. Click the green GDS Import button in the top left of the Route Builder.
2. Paste your PNR details.
3. Confirm the flights to be added.
4. Click Overwrite Routing at the bottom of the screen.
5. A pop-up will appear advising that the current routes will be removed and replaced with the PNR routes.
6. Click Overwrite Routing to confirm, or Not Now to cancel.
7. A green banner will confirm that routes and flights have been successfully updated.
Need Help?
- Contact Support: support@wetu.com
- Live Chat: Available on your Dashboard