Caution: Admin rights needed.
What's covered in this article
Click the headings to jump straight to the section you are looking for.
Company contact details
Add or update your company name, phone numbers, email, and emergency contact. Learn how these details display on different itinerary types.
Company description
Create an "About Us" description that appears on your itineraries, with support for multiple languages.
Custom enquiry form URL
Redirect the call-to-action button on your itineraries to your own booking or enquiry form instead of using the default Wetu form.
Internal contact details and office locations *
Add contact information and office addresses for Wetu's internal use only, this information is never shared with your clients.
Company contact details
Your company name and contact details appear on all outputs and most documents created in Wetu. Sample itineraries will also use these details by default rather than an individual consultant's details.
Getting to Company Details
1. Log in to your Wetu account
2. In the Navigation Panel, select "Account" under Account Setup
3. Click the "Company Details" tab
Don't see Account Setup? You may not have permission to access this area. Contact the person in your company who manages your Wetu account.
Adding your company information
1. In the Company Details tab, locate the "Company Information" section at the top of the page
2. Fill in or update your:
- Company name
- Primary phone number
- Emergency contact number
- Email address
3. Click "Save"
Note: By default, all Sample Itineraries will have these contact details and not the Consultants.
How contact details appear on itineraries
Contact details display differently depending on the itinerary type.
Classic Itinerary
When both a regular contact number and an emergency contact number are saved, a toggle appears on the digital itinerary. Travellers can switch between viewing the regular contact and the emergency contact separately.
Discovery Itinerary
Caution: If you update your emergency contact number, the change will only apply to new itineraries going forward. Existing itineraries will not update automatically, you will need to update those manually.
Company description
Your company description gives clients a more personal experience and populates the "About Us" section on both digital and printable itineraries.
1. In the Company Details tab, scroll to the "Description" section
2. Type your company description in the text field
3. To add translations, click "Translations" and enter your description in each language you use in the system
4. Click "Save"
Tip: Keep your description warm and concise, two or three sentences that capture what makes your agency unique work best.
Custom enquiry form URL
By default, the call-to-action button on your itineraries opens a standard Wetu enquiry form. If you have your own enquiry or booking form, you can redirect clients there instead.
How it works
When a client clicks the call-to-action button on your itinerary:
- Without a custom URL: The standard Wetu enquiry form opens. Completed submissions are sent to you by email.
- With a custom URL: Clients are redirected to the URL you've added — bypassing the Wetu form entirely.
Best for: Agencies with one standard enquiry form that should apply across all itineraries.
Adding a custom enquiry form URL
1. In the Company Details tab, scroll to the "Enquiry Form URL" section
2. Paste your URL into the field
3. Click "Save"
Note: The call-to-action button on all your itineraries will now redirect to your custom URL.
Removing a custom URL
To revert to the standard Wetu enquiry form:
1. Go to the Enquiry Form URL section
2. Clear the URL field
3. Click "Save"
Unique Booking URL takes priority. If you've added a Unique Booking URL to a specific itinerary, it will override the Enquiry Form URL setting for that itinerary. The company-level URL only applies to itineraries that don't have their own booking URL set.
Internal contact details
Note: The contact details and office locations at the bottom of the Company Details page are for Wetu's internal use only, they are never shared with your clients.
Adding internal contact details
These contacts are not visible to your clients. They exist so the Wetu support team knows who to contact and in what situation.
1. In the Company Details tab, scroll to the "Contact Details" section at the bottom of the page
2. Add the relevant contact names, roles, and email addresses
3. Click "Save"
Small company? One contact is fine. For larger companies with multiple offices or departments, adding the right contacts for each area helps Wetu reach you faster when it matters.
Adding office locations
Your office location helps Wetu confirm your time zone, understand whether you operate from one or multiple locations, and keep communication flowing smoothly.
1. In the Company Details tab, scroll to "Add Office Location"
2. Enter your office address details
3. Click "Add Location" to save it
4. Repeat for any additional offices
Multiple offices? You can add as many locations as needed, there's no limit.
Need help?
Contact our support team at support@wetu.com or use the chat widget in the bottom-left corner.
vs.1.0.18.02.2026