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How do I upload and manage images or videos in my professional profile?

Professional profiles let you add photos, videos, and virtual tours to showcase your property. This guide covers uploading, organizing, and managing all media content.

Quick Links
- Accessing media management
- Images
- Videos
- Virtual tours
- Appearances
- Best practices
- Troubleshooting
- Need help?

Before you start

Professional profiles only: This functionality is only available for Professional profiles. Core profiles are limited to 6 images.

Want to upgrade? Contact sales@wetu.com

Accessing media management

1. Click "Profiles" to open your Profile Library
2. Click the three dots ()
3. Select "Edit Profile"
4. Navigate to the "Media" section

Edit Profile

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Images

Viewing your current images

When you open the Images section, you'll see all photos you added during profile creation.

images tab

Adding more images

1. Click "Drop files here" or drag and drop images directly
2. Select multiple images from your computer
3. Wait for upload to complete
4. Images appear in the grid

images upload

Recommended: 10-15 high-quality photos for best presentation

Rearranging images

Your first image is your cover photo - it's what appears in search results.

To reorder:
1. Click and hold an image
2. Drag to the desired position
3. Drop in place
4. Order saves automatically

toggle photos

Tip: Put your best, most impressive photo first.

Editing image details

Edit a single image:
1. Click the pencil icon on the image
2. Update:
   - Title
   - Photography credit
   - Alt text (for accessibility)
3. Click "Save"

edit image details

Edit multiple images at once:
1. Click "Edit All" tab
2. Update all titles and credits in one view
3. Enable "All images provided by the same source" if all photos are from one source
4. Click "Save All"

edit all

Deleting images

Note: You must maintain a minimum of 6 images in your profile.

1. Find the image you want to remove
2. Click the bin icon
3. Confirm deletion

Images are removed immediately.

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Videos

Adding videos

You have two options for adding videos:

Option 1: Embed from YouTube or Vimeo
Option 2: Upload from your computer

video upload

Embed videos (YouTube or Vimeo)

1. Click "Embed Video"
2. Paste the video URL from YouTube or Vimeo
   - Example: `https://www.youtube.com/watch?v=xxxxxxx`
   - Example: `https://vimeo.com/xxxxxxx`
3. Add a title for the video
4. Click "Embed Video"

embed

Recommended: Embedding is faster and doesn't use your storage.

Upload videos from your computer

1. Click "Drop files here" in the Videos section
2. Select video file from your computer
3. Wait for upload (may take several minutes for large files)

Video requirements:
- Maximum file size: 500MB
- Accepted formats: WEBM, MP4, MOV
- Recommended: 1080p resolution, under 5 minutes length

video upload bar

Tip: For videos over 500MB, upload to YouTube and embed instead.

Managing videos

Edit video details:
1. Click the pencil icon on the video
2. Update title or description
3. Click "Save"

Delete a video:
1. Click the bin icon
2. Confirm deletion

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Virtual tours

Add 360° virtual tours or interactive property tours to give clients an immersive experience.

Adding a virtual tour

1. Navigate to the "Virtual Tours" section
2. Click "Add Virtual Tour"
3. Paste the embed link from your virtual tour provider
   - Matterport
   - 360° tour platforms
   - Other virtual tour services
4. Add a title (e.g., "Property Virtual Tour," "360° Room View")
5. Click "Embed Virtual Tour"

vt tour upload

Where to get embed links:
- Matterport: Share > Embed
- Most platforms: Look for "Share" or "Embed" options

Managing virtual tours

Edit tour details:
1. Click the pencil icon
2. Update title or embed link
3. Click "Save"

Delete a tour:
1. Click the bin icon
2. Confirm deletion

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Appearances

Customize how your images appear on your landing page, sliders, and covers.

What are Appearances?

Landing Page Image - The main visual displayed on the iBrochure landing page.
Slider Images - Images that rotate in the slideshow  
Cover Image - The thumbnails shown on the iBrochure overview page that link to the different content sections.

appearance

Setting custom appearance images

By default, Wetu automatically selects images from your gallery. You can override this:

To set a custom landing page image:
1. Click "Landing Page" section
2. Select an image from your gallery
3. Or upload a new one specifically for landing page
4. Click "Save"

To set slider images:
1. Click "Slider Images"
2. Select 3 images to rotate
3. Arrange in order
4. Click "Save"

To set a cover image:
1. Click "Cover Image"
2. Choose a wide, landscape-oriented image
3. Click "Save"

Pro Tip: The aspect ratio for cover images changes dynamically depending on whether one or two content blocks are displayed. Recommended dimensions: 1768 × 614px to ensure the image scales correctly in both layouts

 If you don't set custom images, Wetu uses your first 3-5 photos automatically.

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Best practices

Images

Quality:
- High resolution (minimum 1920 x 1080px)
- Well-lit and professionally composed
- Diverse shots (exterior, interior, facilities, views)

Quantity:
- Minimum: 6 images (required)
- Recommended: 10-15 images
- Professional properties: 15-20+ images

Organization:
- Put best photo first (cover image)
- Group similar content together
- Update seasonally

Videos

Content:
- Property tours (2-5 minutes)
- Highlight reels (30-60 seconds)
- Experience showcases (activities, dining, amenities)

Technical:
- Keep under 500MB if uploading
- Or use YouTube/Vimeo embedding
- Add captions for accessibility
- Include strong opening shot

Titles:
- Descriptive and clear
- Example: "Luxury Suite Walkthrough"
- Example: "Safari Experience Highlights"

Virtual tours

When to add:
- 360° room tours
- Full property walkthroughs
- Interactive floor plans
- Unique viewing experiences

Platforms:
- Matterport (most common)
- Kuula
- Google Street View trusted
- Custom 360° solutions

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Troubleshooting

Images won't upload
- Check file size (under 25MB each recommended)
- Verify format (JPG or PNG)
- Try uploading fewer images at once
- Check internet connection


Video upload is stuck
- File may be too large (500MB max)
- Use YouTube/Vimeo embed instead
- Check internet speed (slow connections may timeout)
- Try a different browser

Virtual tour won't embed
- Verify you're using the embed link, not the regular URL
- Check with tour provider for correct embed code
- Some platforms require specific formatting

Can't rearrange images
- Clear browser cache
- Try a different browser (Chrome recommended)
- Ensure you're clicking and holding (not just clicking)

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Need help?

For media upload support:
- Email: support@wetu.com
- Live chat: Available in your dashboard

For upgrading to Professional:
- Email: sales@wetu.com

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