---
title: How does Mapping work?
description: Learn how to map all service types from your booking system to Wetu — including accommodation, activities, travel, car hire, components, location mapping, and how to handle alternative accommodation and own arrangements.
---

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April 16, 2026

# How does Mapping work?

## Mapping links services in your booking system to the correct service types in Wetu. When done correctly, Wetu will automatically generate an accurate itinerary every time you create a booking.

**Quick Links**  
\- [Getting Started](https://knowledge.wetu.com/how-does-mapping-work#Getting_Started)  
\- [Unmapped](https://knowledge.wetu.com/how-does-mapping-work#Unmapped)  
\- [Accommodation](https://knowledge.wetu.com/how-does-mapping-work#Accommodation)  
\- [Own Arrangement – Accommodation](https://knowledge.wetu.com/how-does-mapping-work#Own_Arrangement_Accommodation)  
\- [Included](https://knowledge.wetu.com/how-does-mapping-work#Included)  
\- [Activity](https://knowledge.wetu.com/how-does-mapping-work#Activity)  
\- [Travel](https://knowledge.wetu.com/how-does-mapping-work#Travel)  
\- [Car Hire](https://knowledge.wetu.com/how-does-mapping-work#Travel)  
\- [General Accommodation](https://knowledge.wetu.com/how-does-mapping-work#General_Accommodation)  
\- [General Activity](https://knowledge.wetu.com/how-does-mapping-work#General_Activity)  
\- [Multi-Day Component](https://knowledge.wetu.com/how-does-mapping-work#Multi-Day_Component)  
\- [Day Component](https://knowledge.wetu.com/how-does-mapping-work#Day_Component)  
\- [Ignore](https://knowledge.wetu.com/how-does-mapping-work#Ignore)  
\- [Location Mapping](https://knowledge.wetu.com/how-does-mapping-work#Location_Mapping)  
\- [Alternative Accommodation](https://knowledge.wetu.com/how-does-mapping-work#Alternative_Accommodation)  
\- [Own Arrangement](https://knowledge.wetu.com/how-does-mapping-work#Own_Arrangement)  
\- [Creating Your Itinerary](https://knowledge.wetu.com/how-does-mapping-work#Creating_Your_Itinerary)  
\- [Need Help?](https://knowledge.wetu.com/how-does-mapping-work#Need_Help)

### **Mapping Types at a Glance**

| Map As | Use when… |
| --- | --- |
| **Unmapped** | *The service should not be mapped at this time* |
| **Accommodation** | *Mapping a hotel or lodge to a specific Wetu accommodation profile* |
| **Own Arrangement – Accommodation** | *The guest is making their own accommodation arrangements* |
| **Included** | *A service that is included (either Overall or Daily)* |
| **Activity** | *Mapping a specific activity or experience* |
| **Travel** | *Any transport service (flight, road transfer, etc.)* |
| **Car Hire** | *A vehicle hire service* |
| **Multi-Day Component** | *A pre-built multi-day component in your Wetu account* |
| **Day Component** | *A pre-built day component in your Wetu account* |
| **Ignore** | *The service should be excluded from the itinerary entirely* |
| **General Accommodation** | *General Accommodation Service in your Booking system* |
| **General Activity** | *General Activity Service in your Booking system* |

 

### **1. Getting Started**

1\. Log in to your **Wetu Dashboard**.  
2\. Select **Connect**, then select **Bookings**.  
3\. Locate the booking that contains the services you want to map.  
4\. Under the **Service** column, select **Map**.  
5\. All services that still need to be mapped will display as **Map Now**.

![Mapping. 1](https://knowledge.wetu.com/hs-fs/hubfs/Knowledge%20Base%20Content/Mapping/Mapping.%201.jpg?width=670&height=61&name=Mapping.%201.jpg)

[back to top](https://knowledge.wetu.com/how-does-mapping-work#back_to_top)

### **2. Unmapped**

Use this option when you are not ready to map a service yet.

If a service is left unmapped, it will **not be pulled into your itinerary**

1\. Select the **Map Now** drop-down for the service.  
2\. In the **Map As** drop-down, select **Unmapped**.  
3\. Select **Save**.

![Mapping. 2](https://knowledge.wetu.com/hs-fs/hubfs/Knowledge%20Base%20Content/Mapping/Mapping.%202.jpg?width=670&height=482&name=Mapping.%202.jpg)

[back to top](https://knowledge.wetu.com/how-does-mapping-work#back_to_top)

### **3. Accommodation**

Use this option to map an accommodation service to a specific Accommodation Profile in Wetu.

1\. In the **Map As** drop-down, select **Accommodation**.

![Mapping. 3](https://knowledge.wetu.com/hs-fs/hubfs/Knowledge%20Base%20Content/Mapping/Mapping.%203.jpg?width=670&height=482&name=Mapping.%203.jpg)  
2\. In the **Wetu Accommodation** field, start typing the name of the accommodation.  
3\. Select the correct accommodation from the list. Make sure it matches what is shown in your booking system.  
4\. Set the **room basis**, **drinks basis**, and **room name**.

![Mapping. step 4](https://knowledge.wetu.com/hs-fs/hubfs/Knowledge%20Base%20Content/Mapping/Mapping.%20step%204.jpg?width=670&height=482&name=Mapping.%20step%204.jpg)  
5\. Select **Save**. The accommodation mapping is now complete.

 

**Tip:** Mappings are saved for all users on your account. Once a Service is mapped correctly, you won't need to map it again the next time you use it.

[back to top](https://knowledge.wetu.com/how-does-mapping-work#back_to_top)

### **4. Own Arrangement – Accommodation**

Use this when the guest is arranging their own accommodation.

1\. In the **Map As** drop-down, select **Own Arrangement – Accommodation**.  
2\. Select **Save**.

![Mapping. 15](https://knowledge.wetu.com/hs-fs/hubfs/Knowledge%20Base%20Content/Mapping/Mapping.%2015.jpg?width=670&height=482&name=Mapping.%2015.jpg)

[back to top](https://knowledge.wetu.com/how-does-mapping-work#back_to_top)

### **5. Included**

Use this when a service is included and you would like it to display as either an overall include or a daily include

1\. In the **Map As** drop-down, select **Included**.  
2\. Choose whether the Include displays:  
\- as an **Overall include** (*Step 1 of the Itinerary Builder*) or   
\- as a **Daily include** (*Step 4 of the Itinerary Builder*) for the day the service occurs.

**Note:** Leaving the checkbox unticked will display it as an overall include, while ticking the checkbox will display it as a daily include.

![Mapping. includeda](https://knowledge.wetu.com/hs-fs/hubfs/Knowledge%20Base%20Content/Mapping/Mapping.%20includeda.jpg?width=670&height=482&name=Mapping.%20includeda.jpg)

[back to top](https://knowledge.wetu.com/how-does-mapping-work#back_to_top)

### **6. Activity**

Use this to map a specific activity or experience.

1\. In the **Map As** drop-down, select **Activity**.  
2\. In the **Activity Location** field, type either the activity name or the location where it takes place.  
3\. To display the activity as a highlight in the digital itinerary, select **Highlight**.

**Can't find your activity?** Contact [contentservices@wetu.com](mailto:contentservices@wetu.com) for assistance.

![Mapping. 4](https://knowledge.wetu.com/hs-fs/hubfs/Knowledge%20Base%20Content/Mapping/Mapping.%204.jpg?width=670&height=482&name=Mapping.%204.jpg)

[back to top](https://knowledge.wetu.com/how-does-mapping-work#back_to_top)

### **7. Travel**

Use this for any transport service — flights, road transfers, and so on.

1\. In the **Map As** drop-down, select **Travel**.  
2\. Under **Transport Mode**, select the mode that applies to this service.  
3\. Use the **Route Label** field to specify the type of transport.  
4\. If the travel service runs over more than 24 hours (multiple days), tick the **Return / Daily** checkbox.

![Mapping. 6](https://knowledge.wetu.com/hs-fs/hubfs/Knowledge%20Base%20Content/Mapping/Mapping.%206.jpg?width=670&height=482&name=Mapping.%206.jpg)

[back to top](https://knowledge.wetu.com/how-does-mapping-work#back_to_top)

### **8. Car Hire**

Use this to map a vehicle hire service.

1\. In the **Map As** drop-down, select **Car Hire**.  
2\. Select **Save**.

![Mapping. 11](https://knowledge.wetu.com/hs-fs/hubfs/Knowledge%20Base%20Content/Mapping/Mapping.%2011.jpg?width=670&height=482&name=Mapping.%2011.jpg)

[back to top](https://knowledge.wetu.com/how-does-mapping-work#back_to_top)

### **9. General Accommodation**

Use this when you have a General Accommodation Service in your Booking

1\. In the **Map As** drop-down, select **General Accommodation**.  
2\. Select **Save**.  
3\. **Before you you land on the Itinerary Created Screen**, Wetu will prompt you to enter the accommodation name in the **search** bar.

![Mapping. 12](https://knowledge.wetu.com/hs-fs/hubfs/Knowledge%20Base%20Content/Mapping/Mapping.%2012.jpg?width=670&height=482&name=Mapping.%2012.jpg)![Mapping. sec 9](https://knowledge.wetu.com/hs-fs/hubfs/Knowledge%20Base%20Content/Mapping/Mapping.%20sec%209.jpg?width=670&height=184&name=Mapping.%20sec%209.jpg)

[back to top](https://knowledge.wetu.com/how-does-mapping-work#back_to_top)

### **10. General Activity**

Use this when you have a General Activity service in your booking system

1\. In the **Map As** drop-down, select **General Activity**.  
2\. Select **Save**.  
3\. **Before you land on the Itinerary Created Screen**, Wetu will prompt you to enter the accommodation name in the **search** bar.

![Mapping. 13](https://knowledge.wetu.com/hs-fs/hubfs/Knowledge%20Base%20Content/Mapping/Mapping.%2013.jpg?width=670&height=482&name=Mapping.%2013.jpg)

[back to top](https://knowledge.wetu.com/how-does-mapping-work#back_to_top)

### **11. Multi-Day Component**

Use this to map a service to a pre-built multi-day component in your Wetu account.

1\. In the **Map As** drop-down, select **Multi-Day Component**.  
2\. Start typing the name of your Multi-Day Component and select the correct one from the list that displays

![Multiday Final gif](https://knowledge.wetu.com/hs-fs/hubfs/Knowledge%20Base%20Content/Integrations/Multiday%20Final%20gif.gif?width=670&height=482&name=Multiday%20Final%20gif.gif)

[back to top](https://knowledge.wetu.com/how-does-mapping-work#back_to_top)

### **12. Day Component**

Use this to map a service to a pre-built day component in your Wetu account.

1\. In the **Map As** drop-down, select **Day Component**.  
2\. Start typing the name of your Day Component and select the correct one from the list that displays

![dayCom final gif](https://knowledge.wetu.com/hs-fs/hubfs/Knowledge%20Base%20Content/Integrations/dayCom%20final%20gif.gif?width=670&height=482&name=dayCom%20final%20gif.gif)

[back to top](https://knowledge.wetu.com/how-does-mapping-work#back_to_top)

### **13. Ignore**

Use this to exclude a service from the itinerary entirely.

1\. In the **Map As** drop-down, select **Ignore**.  
2\. Select **Save**.

![Mapping. 10](https://knowledge.wetu.com/hs-fs/hubfs/Knowledge%20Base%20Content/Mapping/Mapping.%2010.jpg?width=670&height=482&name=Mapping.%2010.jpg)

**Important:** A service mapped as Ignored will not appear in the itinerary. Take note of the warning message Wetu displays when you select this option.

[back to top](https://knowledge.wetu.com/how-does-mapping-work#back_to_top)

### **14. Location Mapping**

After mapping your services, map the locations associated with your booking.

1\. On the Service Mapping screen, select **Proceed** on the far right-hand side.  
2\. The **Location Mapping** screen will open, displaying all locations in your booking.  
3\. For each location, select **Map Now** and choose the correct location from the list.  
4\. Once done, review the accommodation details and date sequencing before proceeding.

![Mapping. 7](https://knowledge.wetu.com/hs-fs/hubfs/Knowledge%20Base%20Content/Mapping/Mapping.%207.jpg?width=670&height=177&name=Mapping.%207.jpg)

[back to top](https://knowledge.wetu.com/how-does-mapping-work#back_to_top)

### **15. Alternative Accommodation**

If two or more accommodation options are booked for the same dates, Wetu will flag this with a warning message.

1\. Review the duplicated accommodation dates shown in the warning.  
2\. Select which option should be displayed as the **Alternative** accommodation by ticking **Alternate**.  
3\. Once ticked, the warning message will disappear and you can proceed to create your itinerary.

**Incorrect dates?** Make the corrections in your booking system, resend the booking to Wetu, and select Update for that booking in the Connector.

![Mapping. 8](https://knowledge.wetu.com/hs-fs/hubfs/Knowledge%20Base%20Content/Mapping/Mapping.%208.jpg?width=670&height=258&name=Mapping.%208.jpg)

[back to top](https://knowledge.wetu.com/how-does-mapping-work#back_to_top)

### **16. Own Arrangement**

If there is a gap in accommodation dates, Wetu will add an Own Arrangement placeholder to flag the missing night.

1\. Review the gap in accommodation dates flagged by Wetu.  
2\. **Option A:** Go back to your booking system and add the missing night.  
3\. **Option B:** Select **Create Itinerary** - an Own Arrangement night will be added to the itinerary automatically.

![Mapping. own arr](https://knowledge.wetu.com/hs-fs/hubfs/Knowledge%20Base%20Content/Mapping/Mapping.%20own%20arr.jpg?width=670&height=482&name=Mapping.%20own%20arr.jpg)

[back to top](https://knowledge.wetu.com/how-does-mapping-work#back_to_top)

### **17. Creating Your Itinerary**

Once mapping is complete, you're ready to create and review your itinerary.

1\. Select **Create Itinerary**. The **Itinerary Created** screen will open.  
2\. From this screen you can:  
   - Open the **Itinerary Builder** to edit the itinerary  
   - View the **Digital Itinerary**  
   - View the **Map Itinerary**  
   - Download the **Printable Itinerary**  
   - Review your **mappings** for this booking

![Mapping. last](https://knowledge.wetu.com/hs-fs/hubfs/Knowledge%20Base%20Content/Mapping/Mapping.%20last.jpg?width=670&height=482&name=Mapping.%20last.jpg)

**Next step:** Need to upload mappings in bulk? See the "[How do I use Manage Mapping?](https://knowledge.wetu.com/how-do-i-use-manage-mapping?hsLang=en)" for instructions on uploading a CSV mapping file.

[back to top](https://knowledge.wetu.com/how-does-mapping-work#back_to_top)

### **Need Help?**

For support reach out to the Wetu enterprise team.  
[enterprise@wetu.com](mailto:For%20support%20reach%20out%20to%20the%20Wetu%20enterprise%20team.%20enterprise@wetu.com)

[back to top](https://knowledge.wetu.com/how-does-mapping-work#back_to_top)

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