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How to set up and complete your Sustainability Profile

Record your responsible tourism practices in the Wetu Sustainability Profile and submit them for internal review before they are shared with the trade.

Quick Links

- What theSustainability Profile is
- Navigate to your profile
- Access the Sustainability Profile
- Complete the Sustainability Profile form
- Sustainability Profile sections
- Submit for approval
- Reviewing profile responses
- Final steps
- Need help?

What the Sustainability Profile is

The Sustainability Profile is a self-declared record of your responsible tourism practices across 10 categories. It takes approximately 45 to 60 minutes to complete.

Important: The Sustainability Profile is a structured place to record and share your practices. Completing it does not replace third-party certification, and it does not make your business compliant with any regulation. Your business makes, owns, and is responsible for the accuracy of every claim you record here. 

The Sustainability Profile is available on Stay profiles only.

Once submitted and approved by a senior team member within your business, the information is shared with trade partners. It does not display in client-facing outputs.

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1. Navigate to your profile

1. Log in to your Wetu account.

2. Hover over the side menu on the left of your dashboard.

The menu expands when you move your mouse over it, revealing labelled icons

finding profiles (1)

3. Select Content Solutions, then click Profiles.

This takes you to the Profiles landing page.

finding profiles

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2. Access the Sustainability Profile

1. In your Profile Library, scroll to the profile you want to edit.

2. Click the three-dot menu (⋮) next to the profile.

3. Select Edit Profile.

edit

4. Navigate to the Responsible Tourism tab (next to the Resources tab).

Set Up and Complete Your Sustainability Profile 2

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3. Complete the Sustainability Profile form

1. In the Responsible Tourism tab, click Add Sustainability practices.

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 Note: All sections are required, except Community and Biodiversity. Toggle the switch next to either section to turn it off if it does not apply to your business. 

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4. Sustainability Profile sections

  • People practices
  • Energy & Climate
  • Waste & Plastic
  • Water
  • Procurement practices
  • Community (optional)
  • Culture & Heritage
  • Biodiversity (optional)
  • Credible communication
  • Accountability

Note: Only approved information will be shared with the trade.

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1. Complete each section with information about your business practices.
 
2. Upload relevant documentation in the Supporting documents section if you have it.
 

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3. Answer the yes/no questions in each section.

4. Once all questions in a section are answered, the status changes from Not Completed to Completed.

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5. Click Next at the bottom right to move to the next section.

6. In the Accountability section, answer Where are you on your sustainability journey?
- select In the process or Certified.

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7. Click Save draft to save your progress and return at any time.

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5. Submit for approval

The Sustainability Profile must be reviewed and approved by a senior team member within your business before the information is visible to the trade. This internal approval step is part of your own accountability process. 

1. Once all sections are complete, click Submit for approval.

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Important: The Submit for approval button is only available once all sections have been completed.

2. The Submit for Review modal will open.

3. Enter the details of the senior team member who will review and approve the submission.

Reviewer name
Name of the senior team member

Reviewer email
Email address of the reviewer

Message
Optional message to include with the submission

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4. Click Submit.

5. The status will update to Approval Pending.

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6. If edits are needed before approval, click Cancel Approval.

7. Complete the Cancel Approval modal, enter your name and reason for cancellation.

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6. Reviewing profile responses

1. The reviewer receives an email from Wetu with a link to the completed profile form.

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2. The reviewer checks that the information accurately reflects the company's operations.

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3. The reviewer chooses one of the following:

a. Approve submission - the sustainability information becomes visible to the trade in the public profile.

b. Reject submission - provide feedback and request updates.

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Note: Rejected submissions will need to be resubmitted.

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7. Upload Certification

Important: Certifications that are in progress or not yet verified do not display in outputs. Only verified, current certifications are shown. 

1. Once your submission has been approved, return to the Responsible Tourism tab in your Profile Editor.

2. Upload your official certification documentation.

  • Your documentation will be reviewed by Wetu.
  • Have at least 1 relevant picture.
  • It will be cross-referenced with an authorised representative from the relevant certification scheme.
  • Once verified, your certification will become visible to the trade.

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Need help?

- Contact Support: support@wetu.com
- Live Chat: Available on your Dashboard

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