How to set up and complete your Sustainability Profile

Quick Links
- Navigate to your profile
- Access the Sustainability Profile
- Complete the Sustainability Profile form
- Sustainability Profile sections
- Submit for approval
- Reviewing profile responses
- Final steps
- Need help?

1. Navigate to your profile

1. Log in to your Wetu account.

2. Hover over the side menu on the left of your dashboard.

The menu expands when you move your mouse over it, revealing labelled icons

3. Select Content Solutions, then click Profiles.

This takes you to the Profiles landing page.

2. Access the Sustainability Profile

1. In your Profile Library, scroll to the profile you want to edit.

2. Click the three-dot menu (⋮) next to the profile.

3. Select Edit Profile.

4. Navigate to the Responsible Tourism tab (next to the Resources tab).

3. Complete the Sustainability Profile form

1. In the Responsible Tourism tab, click Add Sustainability practices.

Note: All sections are required, except
Community
and
Biodiversity.
Toggle the switch next to either section to turn it off if it does not apply to your company.

4. Sustainability Profile sections

People practices
Energy & Climate
Waste & Plastic
Water
Procurement practices
Community (optional)
Culture & Heritage
Biodiversity (optional)
Credible communication
Accountability

Note: Only approved information will be shared with the trade.

Set Up and Complete Your Sustainability Profile 4

1. Complete each section with information about your business practices.

2. Upload relevant documentation in the Supporting documents section (optional).

3. Answer the yes/no questions in each section.

4. Once all questions in a section are answered, the status changes from Not Completed to Completed.

5. Click Next at the bottom right to move to the next section.

6. In the Accountability section, answer Where are you on your sustainability journey?
- select In the process or Certified.

7. Click Save draft to save your progress and return at any time.

5. Submit for approval

1. Once all sections are complete, click Submit for approval.

Important: The Submit for approval button is only available once all sections have been completed.

2. The Submit for Review modal will open.

3. Enter the details of the senior team member who will review and approve the submission.

Reviewer name
Name of the senior team member

Reviewer email
Email address of the reviewer

Message
Optional message to include with the submission

4. Click Submit.

5. The status will update to Approval Pending.

6. If edits are needed before approval, click Cancel Approval.

7. Complete the Cancel Approval modal - enter your name and reason for cancellation.

6. Reviewing profile responses

1. The reviewer receives an email from Wetu with a link to the completed profile form.

2. The reviewer checks that the information accurately reflects the company's operations.

3. The reviewer chooses one of the following:

a. Approve submission - the sustainability information becomes visible to the trade in the public profile.

b. Reject submission - provide feedback and request updates.

Note: Rejected submissions will need to be resubmitted.

7. Upload Certification

Important: this is only available if you have chosen "in the process.. or certified" inside the quetionaire.

1. Once your submission has been approved, return to the Responsible Tourism tab in your Profile Editor.

2. Upload your official certification documentation.

Your documentation will be reviewed by Wetu.
Have at least 1 relevant picture.
It will be cross-referenced with an authorised representative from the relevant certification scheme.
Once verified, your certification will become visible to the trade.

Need help?

- Contact Support: support@wetu.com
- Live Chat: Available on your Dashboard