---
title: How to set up and complete your Sustainability Profile
description: Learn how to create, complete, and submit your Wetu Sustainability Profile to showcase your responsible tourism practices to travel agents.
---

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2. [Using Wetu for Supplier Content](https://knowledge.wetu.com/using-wetu-for-supplier-content?hsLang=en)
3. [Creating & Managing Profiles](https://knowledge.wetu.com/using-wetu-for-supplier-content?hsLang=en#creating-managing-profiles)

June 12, 2026

# How to set up and complete your Sustainability Profile

## Create and manage your Sustainability Profile to showcase your environmental and social initiatives to travel agents and partners.

**Quick Links**  
\- [Navigate to your profile](https://knowledge.wetu.com/how-to-set-up-and-complete-your-sustainability-profile#Navigate_to_your_profile)  
\- [Access the Sustainability Profile](https://knowledge.wetu.com/how-to-set-up-and-complete-your-sustainability-profile#Access_the_Sustainability_Profile)  
\- [Complete the Sustainability Profile form](https://knowledge.wetu.com/how-to-set-up-and-complete-your-sustainability-profile#Complete_the_Sustainability_Profile_form)  
\- [Sustainability Profile sections](https://knowledge.wetu.com/how-to-set-up-and-complete-your-sustainability-profile#Sustainability_Profile_sections)  
\- [Submit for approval](https://knowledge.wetu.com/how-to-set-up-and-complete-your-sustainability-profile#Submit_for_approval)  
\- [Reviewing profile responses](https://knowledge.wetu.com/how-to-set-up-and-complete-your-sustainability-profile#Reviewing_profile_responses)  
\- [Final steps](https://knowledge.wetu.com/how-to-set-up-and-complete-your-sustainability-profile#Final_steps)  
\- [Need help?](https://knowledge.wetu.com/how-to-set-up-and-complete-your-sustainability-profile#Need_help)

### **1. Navigate to your profile**

1\. Log in to your Wetu account.

2\. Hover over the side menu on the left of your dashboard.

*The menu expands when you move your mouse over it, revealing labelled icons*

*![finding profiles (1)](https://knowledge.wetu.com/hs-fs/hubfs/Knowledge%20Base%20Content/finding%20profiles%20(1).jpg?width=147&height=250&name=finding%20profiles%20(1).jpg)*

3\. Select **Content Solutions**, then click **Profiles**.

*This takes you to the Profiles landing page.*

*![finding profiles](https://knowledge.wetu.com/hs-fs/hubfs/Knowledge%20Base%20Content/finding%20profiles.gif?width=670&height=483&name=finding%20profiles.gif)*

[back to top](https://knowledge.wetu.com/how-to-set-up-and-complete-your-sustainability-profile#back_to_top)

### **2. Access the Sustainability Profile**

1\. In your Profile Library, scroll to the profile you want to edit.

2\. Click the three-dot menu (**⋮**) next to the profile.

3\. Select **Edit Profile**.

**![edit](https://knowledge.wetu.com/hs-fs/hubfs/Knowledge%20Base%20Content/How%20do%20I%20complete%20my%20supplier%20profile%20details/edit.gif?width=670&height=482&name=edit.gif)**

4\. Navigate to the Responsible Tourism tab (next to the Resources tab).

![Set Up and Complete Your Sustainability Profile 2](https://knowledge.wetu.com/hs-fs/hubfs/Knowledge%20Base%20Content/Supplier%20Content/Set%20Up%20and%20Complete%20Your%20Sustainability%20Profile/Set%20Up%20and%20Complete%20Your%20Sustainability%20Profile%202.jpg?width=670&height=482&name=Set%20Up%20and%20Complete%20Your%20Sustainability%20Profile%202.jpg)

[back to top](https://knowledge.wetu.com/how-to-set-up-and-complete-your-sustainability-profile#back_to_top)

### **3. Complete the Sustainability Profile form**

1\. In the **Responsible Tourism** tab, click **Add Sustainability practices**.

![Set Up and Complete Your Sustainability Profile 3](https://knowledge.wetu.com/hs-fs/hubfs/Knowledge%20Base%20Content/Supplier%20Content/Set%20Up%20and%20Complete%20Your%20Sustainability%20Profile/Set%20Up%20and%20Complete%20Your%20Sustainability%20Profile%203.jpg?width=670&height=339&name=Set%20Up%20and%20Complete%20Your%20Sustainability%20Profile%203.jpg)

**Note:** All sections are required, except   
**Community**  
and  
**Biodiversity**.   
Toggle the switch next to either section to turn it off if it does not apply to your company.

[back to top](https://knowledge.wetu.com/how-to-set-up-and-complete-your-sustainability-profile#back_to_top)

### **4. Sustainability Profile sections**

- People practices
- Energy & Climate
- Waste & Plastic
- Water
- Procurement practices
- Community *(optional)*
- Culture & Heritage
- Biodiversity *(optional)*
- Credible communication
- Accountability

**Note:** Only approved information will be shared with the trade.

![Set Up and Complete Your Sustainability Profile 4](https://knowledge.wetu.com/hs-fs/hubfs/Knowledge%20Base%20Content/Supplier%20Content/Set%20Up%20and%20Complete%20Your%20Sustainability%20Profile/Set%20Up%20and%20Complete%20Your%20Sustainability%20Profile%204.jpg?width=670&height=482&name=Set%20Up%20and%20Complete%20Your%20Sustainability%20Profile%204.jpg)

 1\. Complete each section with information about your business practices.

 

2\. Upload relevant documentation in the **Supporting documents** section (optional).

 

**![Set Up and Complete Your Sustainability Profile 5](https://knowledge.wetu.com/hs-fs/hubfs/Knowledge%20Base%20Content/Supplier%20Content/Set%20Up%20and%20Complete%20Your%20Sustainability%20Profile/Set%20Up%20and%20Complete%20Your%20Sustainability%20Profile%205.jpg?width=670&height=482&name=Set%20Up%20and%20Complete%20Your%20Sustainability%20Profile%205.jpg)**

3\. Answer the yes/no questions in each section.

4\. Once all questions in a section are answered, the status changes from **Not Completed** to **Completed**.

**![Set Up and Complete Your Sustainability Profile 6](https://knowledge.wetu.com/hs-fs/hubfs/Knowledge%20Base%20Content/Supplier%20Content/Set%20Up%20and%20Complete%20Your%20Sustainability%20Profile/Set%20Up%20and%20Complete%20Your%20Sustainability%20Profile%206.jpg?width=670&height=482&name=Set%20Up%20and%20Complete%20Your%20Sustainability%20Profile%206.jpg)**

5\. Click **Next** at the bottom right to move to the next section.

6\. In the **Accountability** section, answer *Where are you on your sustainability journey?*   
\- select **In the process** or **Certified**.

![Set Up and Complete Your Sustainability Profile 7](https://knowledge.wetu.com/hs-fs/hubfs/Knowledge%20Base%20Content/Supplier%20Content/Set%20Up%20and%20Complete%20Your%20Sustainability%20Profile/Set%20Up%20and%20Complete%20Your%20Sustainability%20Profile%207.jpg?width=670&height=482&name=Set%20Up%20and%20Complete%20Your%20Sustainability%20Profile%207.jpg)

7\. Click **Save draft** to save your progress and return at any time.

**![Set Up and Complete Your Sustainability Profile 8](https://knowledge.wetu.com/hs-fs/hubfs/Knowledge%20Base%20Content/Supplier%20Content/Set%20Up%20and%20Complete%20Your%20Sustainability%20Profile/Set%20Up%20and%20Complete%20Your%20Sustainability%20Profile%208.jpg?width=670&height=482&name=Set%20Up%20and%20Complete%20Your%20Sustainability%20Profile%208.jpg)**

[back to top](https://knowledge.wetu.com/how-to-set-up-and-complete-your-sustainability-profile#back_to_top)

### **5. Submit for approval**

1\. Once all sections are complete, click **Submit for approval**.

**![Set Up and Complete Your Sustainability Profile 9](https://knowledge.wetu.com/hs-fs/hubfs/Knowledge%20Base%20Content/Supplier%20Content/Set%20Up%20and%20Complete%20Your%20Sustainability%20Profile/Set%20Up%20and%20Complete%20Your%20Sustainability%20Profile%209.jpg?width=670&height=310&name=Set%20Up%20and%20Complete%20Your%20Sustainability%20Profile%209.jpg)**

**Important:** The Submit for approval button is only available once all sections have been completed.

2\. The **Submit for Review** modal will open.

3\. Enter the details of the senior team member who will review and approve the submission.

**Reviewer name**  
Name of the senior team member

**Reviewer email**  
Email address of the reviewer

**Message**  
Optional message to include with the submission

![Set Up and Complete Your Sustainability Profile 10](https://knowledge.wetu.com/hs-fs/hubfs/Knowledge%20Base%20Content/Supplier%20Content/Set%20Up%20and%20Complete%20Your%20Sustainability%20Profile/Set%20Up%20and%20Complete%20Your%20Sustainability%20Profile%2010.jpg?width=670&height=328&name=Set%20Up%20and%20Complete%20Your%20Sustainability%20Profile%2010.jpg)

4\. Click **Submit**.

5\. The status will update to **Approval Pending**.

**![Set Up and Complete Your Sustainability Profile 11](https://knowledge.wetu.com/hs-fs/hubfs/Knowledge%20Base%20Content/Supplier%20Content/Set%20Up%20and%20Complete%20Your%20Sustainability%20Profile/Set%20Up%20and%20Complete%20Your%20Sustainability%20Profile%2011.jpg?width=670&height=188&name=Set%20Up%20and%20Complete%20Your%20Sustainability%20Profile%2011.jpg)**

6\. If edits are needed before approval, click **Cancel Approval**.

7\. Complete the **Cancel Approval** modal - enter your name and reason for cancellation.

[back to top](https://knowledge.wetu.com/how-to-set-up-and-complete-your-sustainability-profile#back_to_top)

### **6. Reviewing profile responses**

1\. The reviewer receives an email from Wetu with a link to the completed profile form.

![Set Up and Complete Your Sustainability Profile 12](https://knowledge.wetu.com/hs-fs/hubfs/Knowledge%20Base%20Content/Supplier%20Content/Set%20Up%20and%20Complete%20Your%20Sustainability%20Profile/Set%20Up%20and%20Complete%20Your%20Sustainability%20Profile%2012.jpg?width=670&height=482&name=Set%20Up%20and%20Complete%20Your%20Sustainability%20Profile%2012.jpg)

2\. The reviewer checks that the information accurately reflects the company's operations.

**![Set Up and Complete Your Sustainability Profile 13](https://knowledge.wetu.com/hs-fs/hubfs/Knowledge%20Base%20Content/Supplier%20Content/Set%20Up%20and%20Complete%20Your%20Sustainability%20Profile/Set%20Up%20and%20Complete%20Your%20Sustainability%20Profile%2013.jpg?width=670&height=482&name=Set%20Up%20and%20Complete%20Your%20Sustainability%20Profile%2013.jpg)**

3\. The reviewer chooses one of the following:

a. **Approve submission** - the sustainability information becomes visible to the trade in the public profile.

b. **Reject submission** - provide feedback and request updates.

![Set Up and Complete Your Sustainability Profile 14](https://knowledge.wetu.com/hs-fs/hubfs/Knowledge%20Base%20Content/Supplier%20Content/Set%20Up%20and%20Complete%20Your%20Sustainability%20Profile/Set%20Up%20and%20Complete%20Your%20Sustainability%20Profile%2014.jpg?width=670&height=482&name=Set%20Up%20and%20Complete%20Your%20Sustainability%20Profile%2014.jpg)

**Note:** Rejected submissions will need to be resubmitted.

[back to top](https://knowledge.wetu.com/how-to-set-up-and-complete-your-sustainability-profile#back_to_top)

### **7. Upload Certification**

**Important:** this is only available if you have chosen "**in the process**.. or **certified**" inside the quetionaire.

### 1. Once your submission has been approved, return to the **Responsible Tourism** tab in your Profile Editor.

2\. Upload your official certification documentation.

- Your documentation will be reviewed by Wetu.
- Have at least 1 relevant picture.
- It will be cross-referenced with an authorised representative from the relevant certification scheme.
- Once verified, your certification will become visible to the trade.

[back to top](https://knowledge.wetu.com/how-to-set-up-and-complete-your-sustainability-profile#back_to_top)

### **Need help?**

\- **Contact Support:** [support@wetu.com](mailto:support@wetu.com)  
\- **Live Chat:** Available on your Dashboard

[back to top](https://knowledge.wetu.com/how-to-set-up-and-complete-your-sustainability-profile#back_to_top)

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