--- title: Troubleshooting & Technical Help | Knowledgebase description: Fix browser issues, resolve slow performance, and find answers to common formatting and document problems. --- [![](https://knowledge.wetu.com/hubfs/Knowledge%20Base%20Header%20Media/Inverted_withouttagline.png)](https://wetu.com) [Contact Us](mailto:support@wetu.com) [Skip to content](https://knowledge.wetu.com/troubleshooting-technical-help#main-content) Open main navigation Close main navigation - [Contact us](mailto:support@wetu.com) [Contact us](mailto:support@wetu.com) How can we help you? - There are no suggestions because the search field is empty. 1. [Knowledgebase](https://knowledge.wetu.com/) 2. [Troubleshooting & Technical Help](https://knowledge.wetu.com/troubleshooting-technical-help) # Troubleshooting & Technical Help Fix browser issues, resolve slow performance, and find answers to common formatting and document problems. ## Browser & Performance - [My browser is blocking Wetu pop-ups, how do I fix this?](https://knowledge.wetu.com/my-browser-is-blocking-wetu-pop-ups-how-do-i-fix-this) - [How do I delete my cookies to refresh Wetu?](https://knowledge.wetu.com/how-do-i-delete-my-cookies-to-refresh-wetu) - [How do I clear my browser cache to fix loading issues?](https://knowledge.wetu.com/how-do-i-clear-my-browser-cache-to-fix-loading-issues) - [How can I check my internet speed if Wetu feels slow?](https://knowledge.wetu.com/how-can-i-check-my-internet-speed-if-wetu-feels-slow) - [How do I set up a custom DNS for my Wetu links?](https://knowledge.wetu.com/how-do-i-set-up-a-custom-dns-for-my-wetu-links) ## Device Information - [How do I check my mobile device and TravelKey app information for troubleshooting?](https://knowledge.wetu.com/how-do-i-check-my-mobile-device-and-travelkey-app-information-for-troubleshooting) - [Where can I find my computer details when reporting an issue?](https://knowledge.wetu.com/where-can-i-find-my-computer-details-when-reporting-an-issue) ## Document & Data Formatting - [Why isn’t my Wetu link clickable or active?](https://knowledge.wetu.com/why-isnt-my-wetu-link-clickable-or-active) - [How can I change the currency format in my Excel exports?](https://knowledge.wetu.com/how-can-i-change-the-currency-format-in-my-excel-exports) - [How do I create a hyperlink in an email or document?](https://knowledge.wetu.com/how-do-i-create-a-hyperlink-in-an-email-or-document) - [Getting Started](https://knowledge.wetu.com/getting-started#main-content) - [Account Access & Setup](https://knowledge.wetu.com/getting-started#account-access-setup) - [Branding & Identity](https://knowledge.wetu.com/getting-started#branding-identity) - [Quick Start Resources](https://knowledge.wetu.com/getting-started#quick-start-resources) - [Wetu Glossary](https://knowledge.wetu.com/getting-started#wetu-glossary) - [Setting Up an Itinerary](https://knowledge.wetu.com/setting-up-an-itinerary#main-content) - [Itinerary Details & Configuration](https://knowledge.wetu.com/setting-up-an-itinerary#itinerary-details-configuration) - [Itinerary Browser & Management](https://knowledge.wetu.com/itinerary-browser-management#main-content) - [Itinerary Browser](https://knowledge.wetu.com/itinerary-browser-management#itinerary-browser) - [Calendar & Reminders](https://knowledge.wetu.com/itinerary-browser-management#calendar-reminders) - [Accommodation & Multi-Day Options](https://knowledge.wetu.com/accommodation-multi-day-options#main-content) - [Fixed Accommodation](https://knowledge.wetu.com/accommodation-multi-day-options#fixed-accommodation) - [Mobile & Multi-Day Accommodation](https://knowledge.wetu.com/accommodation-multi-day-options#mobile-multi-day-accommodation) - [Day Organisation](https://knowledge.wetu.com/accommodation-multi-day-options#day-organisation) - [Routes, Transport & Flights](https://knowledge.wetu.com/routes-transport-flights#main-content) - [Routes & Directions](https://knowledge.wetu.com/routes-transport-flights#routes-directions) - [Flights](https://knowledge.wetu.com/routes-transport-flights#flights) - [Activities & Day Planning](https://knowledge.wetu.com/activities-day-planning#main-content) - [Adding Activities](https://knowledge.wetu.com/activities-day-planning#adding-activities) - [Organising Activities](https://knowledge.wetu.com/activities-day-planning#organising-activities) - [Reviewing Before Publish](https://knowledge.wetu.com/activities-day-planning#reviewing-before-publish) - [Day Routes](https://knowledge.wetu.com/activities-day-planning#day-routes) - [Outputs, Sharing & Documents](https://knowledge.wetu.com/outputs-sharing-documents#main-content) - [Output Layouts](https://knowledge.wetu.com/outputs-sharing-documents#output-layouts) - [Sharing & Links](https://knowledge.wetu.com/outputs-sharing-documents#sharing-links) - [Printable Documents](https://knowledge.wetu.com/outputs-sharing-documents#printable-documents) - [Themes & Itinerary Appearance](https://knowledge.wetu.com/themes-itinerary-appearance#main-content) - [Themes](https://knowledge.wetu.com/themes-itinerary-appearance#themes) - [Components, Tours & Catalogues](https://knowledge.wetu.com/components-tours-catalogues#main-content) - [Components & Tours](https://knowledge.wetu.com/components-tours-catalogues#components-tours) - [Publishable Tours](https://knowledge.wetu.com/components-tours-catalogues#publishable-tours) - [Catalogues](https://knowledge.wetu.com/components-tours-catalogues#catalogues) - [Using Wetu for Supplier Content](https://knowledge.wetu.com/using-wetu-for-supplier-content#main-content) - [Creating & Managing Profiles](https://knowledge.wetu.com/using-wetu-for-supplier-content#creating-managing-profiles) - [Promoting Your Products](https://knowledge.wetu.com/using-wetu-for-supplier-content#promoting-your-products) - [Product Manager & Governance](https://knowledge.wetu.com/using-wetu-for-supplier-content#product-manager-governance) - [Profile Types & Visibility](https://knowledge.wetu.com/using-wetu-for-supplier-content#profile-types-visibility) - [Customising your Content](https://knowledge.wetu.com/customising-your-content#main-content) - [Supplier Content](https://knowledge.wetu.com/customising-your-content#supplier-content) - [Country & Destination Content](https://knowledge.wetu.com/customising-your-content#country-destination-content) - [Contact Manager](https://knowledge.wetu.com/contact-manager#main-content) - [Creating & Importing Contacts](https://knowledge.wetu.com/contact-manager#creating-importing-contacts) - [Managing Contact Details](https://knowledge.wetu.com/contact-manager#managing-contact-details) - [Integrations & Enterprise Solutions](https://knowledge.wetu.com/integrations-enterprise-solutions#main-content) - [Overview & Mapping Tools](https://knowledge.wetu.com/integrations-enterprise-solutions#overview-mapping-tools) - [Wetu APIs & Technical Docs](https://knowledge.wetu.com/integrations-enterprise-solutions#wetu-apis-technical-docs) - [Tourplan NX Integration](https://knowledge.wetu.com/integrations-enterprise-solutions#tourplan-nx-integration) - [Dolphin Integration](https://knowledge.wetu.com/integrations-enterprise-solutions#dolphin-integration) - [ResRequest Integration](https://knowledge.wetu.com/integrations-enterprise-solutions#resrequest-integration) - [Tour32 Integration](https://knowledge.wetu.com/integrations-enterprise-solutions#tour32-integration) - [Travelogic Integration](https://knowledge.wetu.com/integrations-enterprise-solutions#travelogic-integration) - [Lemax Integration](https://knowledge.wetu.com/integrations-enterprise-solutions#lemax-integration) - [Travelyst Integration](https://knowledge.wetu.com/integrations-enterprise-solutions#travelyst-integration) - [Smartbox Integration](https://knowledge.wetu.com/integrations-enterprise-solutions#smartbox-integration) - [Account Settings & Preferences](https://knowledge.wetu.com/account-settings-preferences#main-content) - [General Settings](https://knowledge.wetu.com/account-settings-preferences#general-settings) - 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