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What Does the Connect Update Function Do?

The Update Function lets you push changes from your operating system into an existing Wetu itinerary — updating service lines and controlling how free text fields are handled.

Quick Links
- 1. How to Use the Update Function
- 2. Service Lines
- 3. Free Text Field Options
- Need Help?

1. How to Use the Update Function

Use the Update Function when you need to sync changes from your booking system into an itinerary that has already been linked in Wetu.

1. Resend your booking from your operating system.
2. Open the Connect screen in Wetu.
3. Search for and locate your booking.
4. Select Update.

Selecting Update will push all updated services from your operating system into the existing Wetu itinerary.

What Does the Connect Update Function Do. 1

Note: Contact the internal team member responsible for your Wetu account to confirm how your Update option is configured.

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2. Service Lines

When you run an update, Wetu handles service line changes automatically.

Any services that have been added or removed in your booking system will be reflected in the Wetu itinerary - existing services are replaced with the updated version. 

What Does the Connect Update Function Do. 2

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3. Free Text Field Options

When updating a booking, you can choose how Wetu handles existing free text fields. There are three options:

Ignore

No changes are made to existing free text fields. Any updated notes coming from your operating system are disregarded - the current content is preserved as-is.

Overwrite

All existing free text field content is removed and replaced with the updated note pushed from your operating system.

Append

The updated note is added below the existing content, separated by the heading "This note has been appended to the existing note." You will need to review each free text field manually to ensure the content displays correctly.

Quick Comparison

Option Effect on existing text Manual review needed?
Ignore Unchanged — existing notes kept No
Overwrite Deleted and replaced with updated note No
Append Updated note added below existing content Yes — review all affected fields

To change your free text field option: Your internal admin user should contact enterprise@wetu.com

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Need Help?

For support reach out to the Wetu enterprise team.
enterprise@wetu.com

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