--- title: What is TravelKey and how do clients use it? description: Learn how TravelKey works - how to generate the App Code, help clients download the app, and what travellers can access including directions, documents, and contacts. --- [![](https://knowledge.wetu.com/hubfs/Knowledge%20Base%20Header%20Media/Inverted_withouttagline.png)](https://wetu.com) [Contact Us](mailto:support@wetu.com) [Skip to content](https://knowledge.wetu.com/what-is-travelkey-and-how-do-clients-use-it#main-content) Open main navigation Close main navigation - [Contact us](mailto:support@wetu.com) [Contact us](mailto:support@wetu.com) How can we help you? - There are no suggestions because the search field is empty. 1. [Knowledgebase](https://knowledge.wetu.com/?hsLang=en) 2. [Outputs, Sharing & Documents](https://knowledge.wetu.com/outputs-sharing-documents?hsLang=en) 3. [Sharing & Links](https://knowledge.wetu.com/outputs-sharing-documents?hsLang=en#sharing-links) September 9, 2026 # What is TravelKey and how do clients use it? ## TravelKey is Wetu's mobile app that gives travellers access to their digital itinerary, attached documents, and service provider contact details - all from their smartphone. **Quick Links** \- [Get the App Code](https://knowledge.wetu.com/what-is-travelkey-and-how-do-clients-use-it#Get_the_App_Code) \- [Download the app](https://knowledge.wetu.com/what-is-travelkey-and-how-do-clients-use-it#Download_the_app) \- [Log in](https://knowledge.wetu.com/what-is-travelkey-and-how-do-clients-use-it#Log_in) \- [Navigate the app](https://knowledge.wetu.com/what-is-travelkey-and-how-do-clients-use-it#Navigate_the_app) \- [The menu](https://knowledge.wetu.com/what-is-travelkey-and-how-do-clients-use-it#The_menu) \- [Offline functionality](https://knowledge.wetu.com/what-is-travelkey-and-how-do-clients-use-it#Offline_functionality) \- [Languages](https://knowledge.wetu.com/what-is-travelkey-and-how-do-clients-use-it#Languages) \- [Need Help?](https://knowledge.wetu.com/what-is-travelkey-and-how-do-clients-use-it#Need_Help) ![TravelKey Clients 1](https://knowledge.wetu.com/hs-fs/hubfs/Knowledge%20Base%20Content/Using%20Wetu%20Itineraries/TravelKey%20Clients/TravelKey%20Clients%201.jpg?width=670&height=326&name=TravelKey%20Clients%201.jpg) ### **Get the App Code** When you create a Personal Itinerary with travel dates, Wetu automatically generates a 6-digit **App Code** and an **App Link**. Both give clients hassle-free access to TravelKey, no searching required, just tap the link, scan the QR code, or type in the code, and Wetu does the rest.  ###### **Email the client directly** The quickest way to get a client into TravelKey. This sends a branded email containing a button to open the itinerary in the app, a QR code to scan, and the App Code for logging in manually. You can trigger this email from either: 1\. The **Personal Itineraries** list, expand the itinerary row and use the **Email Client** Link dropdown, then select **TravelKey App Code and Link**. 2\. **Itinerary Builder › Additional Details**, use the **Email Client** Link dropdown in the Outputs section, then select **TravelKey App Code and Link**. Personal Itinerary List ![1](https://knowledge.wetu.com/hs-fs/hubfs/Knowledge%20Base%20Content/Using%20Wetu%20Itineraries/TravelKey%20Clients/1.jpg?width=670&height=219&name=1.jpg) Additional Details  ![4](https://knowledge.wetu.com/hs-fs/hubfs/Knowledge%20Base%20Content/Using%20Wetu%20Itineraries/TravelKey%20Clients/4.jpg?width=670&height=412&name=4.jpg) The client's email includes a button to open the itinerary directly in the app, a QR code to scan, and the App Code to log in manually. ![2](https://knowledge.wetu.com/hs-fs/hubfs/Knowledge%20Base%20Content/Using%20Wetu%20Itineraries/TravelKey%20Clients/2.jpg?width=427&height=706&name=2.jpg) Opening the link or scanning the QR code with the phone the client wants to use automatically downloads TravelKey and loads the itinerary straight away, they won't need to enter the App Code at all. #### **Copy the App Code or App Link yourself** If you'd rather send it another way (e.g. WhatsApp or a personal email): 1\. Open the itinerary in the Itinerary Builder and go to **Additional Details**. 2\. In the Outputs section, find the **TravelKey App Code** field. 3\. Click the dropdown arrow to switch between the **App Code** and the **App Link**. 4\. Click **copy** and send it to your client directly. ![3](https://knowledge.wetu.com/hs-fs/hubfs/Knowledge%20Base%20Content/Using%20Wetu%20Itineraries/TravelKey%20Clients/3.jpg?width=670&height=427&name=3.jpg) **Note:** The App Code and App Link are not included automatically in any other outputs (such as the Printable Itinerary), send them to the client directly to ensure supplier and contact details are only shared intentionally. [back to top](https://knowledge.wetu.com/what-is-travelkey-and-how-do-clients-use-it#back_to_top) ### **Download the app** TravelKey can be downloaded in three ways: - **App Link** - The link automatically directs the traveller to the correct app store (Google Play or Apple App Store) and gives instant access to their itinerary without entering a code. - **Manual search** - Search for "TravelKey" in Google Play or the Apple App Store. - **QR code** - Scan the relevant QR code for the app store.  ![TravelKey Clients 3](https://knowledge.wetu.com/hs-fs/hubfs/Knowledge%20Base%20Content/Using%20Wetu%20Itineraries/TravelKey%20Clients/TravelKey%20Clients%203.jpg?width=670&height=292&name=TravelKey%20Clients%203.jpg) **Note:** Keep the app updated to ensure you have the latest features and bug fixes. Update via the app stores or by scanning the QR code.  [back to top](https://knowledge.wetu.com/what-is-travelkey-and-how-do-clients-use-it#back_to_top) ### **Log in** 1\. Open TravelKey - the app will display a login screen. 2\. Enter the **6-digit App Code** for the itinerary. 3\. Tap **Log in**. ![TravelKey Clients 4](https://knowledge.wetu.com/hs-fs/hubfs/Knowledge%20Base%20Content/Using%20Wetu%20Itineraries/TravelKey%20Clients/TravelKey%20Clients%204.jpg?width=256&height=489&name=TravelKey%20Clients%204.jpg) 4\. The itinerary will download and open on the **Overview page**. The first load may take a moment depending on signal strength. ![TravelKey Clients 5](https://knowledge.wetu.com/hs-fs/hubfs/Knowledge%20Base%20Content/Using%20Wetu%20Itineraries/TravelKey%20Clients/TravelKey%20Clients%205.jpg?width=257&height=506&name=TravelKey%20Clients%205.jpg) [back to top](https://knowledge.wetu.com/what-is-travelkey-and-how-do-clients-use-it#back_to_top) ### **Navigate the app** **Home screen** - Shows the introduction and Day Cards. Tap a Day Card to see daily activities, booking references, and contact details.  ![TravelKey Clients 6](https://knowledge.wetu.com/hs-fs/hubfs/Knowledge%20Base%20Content/Using%20Wetu%20Itineraries/TravelKey%20Clients/TravelKey%20Clients%206.jpg?width=275&height=541&name=TravelKey%20Clients%206.jpg) **Day Cards** - Swipe left and right to move between days, or use the day slider at the top to jump to any day. Days grouped by Day display live weather for fixed-location accommodations.  ![TravelKey Clients 7](https://knowledge.wetu.com/hs-fs/hubfs/Knowledge%20Base%20Content/Using%20Wetu%20Itineraries/TravelKey%20Clients/TravelKey%20Clients%207.jpg?width=284&height=561&name=TravelKey%20Clients%207.jpg) **Location icon** Tapping the location icon opens a point on the map or auto-fills start and end locations for a route in your preferred map app (Google Maps, Apple Maps, or Waze). Custom Wetu directions can be viewed via Menu › Directions.   **Note:** Routes are determined by the selected map app, not pre-populated by Wetu. Custom directions loaded in Wetu can be viewed via Menu › Directions › select the relevant route.  ![TravelKey Clients 9a](https://knowledge.wetu.com/hs-fs/hubfs/Knowledge%20Base%20Content/Using%20Wetu%20Itineraries/TravelKey%20Clients/TravelKey%20Clients%209a.gif?width=670&height=482&name=TravelKey%20Clients%209a.gif) [back to top](https://knowledge.wetu.com/what-is-travelkey-and-how-do-clients-use-it#back_to_top) ### **The menu** **![TravelKey Clients 8a](https://knowledge.wetu.com/hs-fs/hubfs/Knowledge%20Base%20Content/Using%20Wetu%20Itineraries/TravelKey%20Clients/TravelKey%20Clients%208a.gif?width=670&height=482&name=TravelKey%20Clients%208a.gif)**  Tap the **Menu** icon at the bottom right of the screen to access:  ![TravelKey Clients 10](https://knowledge.wetu.com/hs-fs/hubfs/Knowledge%20Base%20Content/Using%20Wetu%20Itineraries/TravelKey%20Clients/TravelKey%20Clients%2010.jpg?width=249&height=483&name=TravelKey%20Clients%2010.jpg)   | Section | What it contains | | --- | --- | | **Home** | Introduction and Day Cards | | **Overview** | The Overview page shown after logging in | | **Destinations** | Destination cards for all accommodations and planner destinations | | **Accommodation** | Cards listing all booked accommodation | | **Travel Information** | Country cards with currency, climate, and transport information | | **Transport** | All travel arrangements including references, contact details, and times. Transfers and self-drives show start and end locations - tap the map to open in your preferred map app. | | **Directions** | Written self-drive directions, including custom Wetu routes and Google routes | | **Documents** | All documents uploaded to the itinerary. Internet connection required - download documents before travel for offline access. | | **Contacts** | Agent contact details, manually added contacts, and all service provider contacts with location pins. Use the search icon to find a contact quickly. | | **Share your Trip** | Share the Digital Itinerary with friends and family via your phone's default sharing options. |                                     [back to top](https://knowledge.wetu.com/what-is-travelkey-and-how-do-clients-use-it#back_to_top) ### **Offline functionality** TravelKey works offline after the itinerary has been downloaded on first login. Keep the following in mind: - Any updates made to the itinerary after the initial download will not appear until the traveller reconnects and refreshes. - Switching to a new itinerary (Change Itinerary) will remove the current one from offline access - keep the original App Code handy before switching. - Documents must be downloaded while connected to data or Wi-Fi - they are not accessible offline unless previously downloaded. [back to top](https://knowledge.wetu.com/what-is-travelkey-and-how-do-clients-use-it#back_to_top) ### **Languages** TravelKey displays in the same language as the Digital Itinerary. To change the language: 1\. Update the language in the Itinerary Builder. 2\. Ask the traveller to refresh the itinerary in TravelKey. 3\. The app framework will translate into the selected language. **Note:** Custom text such as day notes and expert tips will not be translated automatically. These must be manually translated in the Itinerary Builder and the itinerary refreshed in TravelKey.  [back to top](https://knowledge.wetu.com/what-is-travelkey-and-how-do-clients-use-it#back_to_top) ### **Need Help?** \- **Contact Support:** [support@wetu.com](mailto:support@wetu.com) \- **Live Chat:** Available on your Dashboard [back to top](https://knowledge.wetu.com/what-is-travelkey-and-how-do-clients-use-it#back_to_top) - Home - Products - Pricing - Blog - Company [![Brand\_Pillar\_Icons\_set-1](https://knowledge.wetu.com/hs-fs/hubfs/Brand_Pillar_Icons_set-1.png?width=240&height=80&name=Brand_Pillar_Icons_set-1.png "Brand_Pillar_Icons_set-1")](http://wetu.com)  **Contact Support**: **[support@wetu.com](mailto:support@wetu.com)** [mailto:support@wetu.com](mailto:support@wetu.com)