What types of content can I upload or manage in Wetu?

Quick Links
- Why content types matter
- Overview of content types
- 1. Stays
- 2. Destinations
- 3. Attractions & Landmarks
- 4. Things to Do
- 5. Food & Beverage
- 6. Venues
- 7. Infrastructure
- 8. Information/Services
- How content types work together
- Content loading and management
- Best practices for content
- Content definitions vs. regional terms
- Troubleshooting
- Need help?

Why content types matter

Content is crucial for selling experiences to travellers. Wetu's content team can help load content or facilitate conversations with your providers.

Important: Wetu's content definitions are system-specific and may differ from regional definitions.

Questions? Contact the Content Team: support@wetu.com

Overview of content types

Wetu organises content into these categories:

1. Stays - Where travellers sleep
2. Destinations - Geographic areas or regions
3. Attractions & Landmarks - Places of interest
4. Things to Do - Activities and experiences
5. Food & Beverage - Dining establishments
6. Venues - Event and meeting spaces
7. Infrastructure - Transport hubs and routing points
8. Information/Services - Support services and contacts

1. Stays

Places where travellers sleep whilst on holiday.

Types of stays

Hotels
- Traditional hotel properties
- Urban and resort hotels
- Boutique hotels

Guest Houses
- Small accommodation
- B&Bs
- Family-run properties

Short-term Rentals
- Holiday homes
- Apartments
- Vacation rentals

Villas
- Private villas
- Estate properties
- Luxury residences

Lodges
- Safari lodges
- Game lodges
- Eco-lodges

Motels
- Roadside accommodation
- Budget stays
- Transit accommodation

Rail
- Sleeper trains
- Luxury rail journeys
- Overnight train accommodation

Boats
- Houseboats
- Yachts
- Cruise ships

Mobile Safari
- Travelling camping safaris
- Moving accommodations
- Bush camps

Camp/Seasonal Camps
- Fixed tented camps
- Seasonal safari camps
- Bush camps

Vehicles
- Campervans
- RVs
- Overland trucks

Using stays in itineraries

When you add accommodation to an itinerary:
1. Select the stay type
2. Add to itinerary
3. Linked destination populates automatically

2. Destinations

A geographical or conceptual area where a traveller will be staying.

Types of destinations

Countries
- National boundaries
- Country-level content

Provinces/States
- Regional divisions
- State-level areas

Towns/Cities
- Urban destinations
- City content

Tourist Regions
- Defined tourism areas
- Popular regions (e.g., Cape Winelands, Masai Mara)

Nature Reserves
- Protected areas
- Wildlife reserves
- Conservation areas

Conservation Areas
- Managed conservation zones
- Protected ecosystems

How destinations work in Wetu

Automatic population:
- Destination linked to accommodation in that area
- When accommodation added to itinerary
- Destination automatically populates

For areas without accommodation:
- Wetu loads Sites/Attractions instead
- Manually added to Planner
- Have GPS coordinates for routin

Routing capability: GPS coordinates allow route building between locations.

3. Attractions & Landmarks

A single location of a place of interest that travellers visit.

Using attractions in itineraries

Single location:
- Add to specific day in itinerary
- Linked to GPS coordinates
- Routing built automatically

4. Things to Do

Activities that travellers can partake in during their journey.

Activity vs. component vs. day tour

Single activity:
- Linked to one location
- Add as "Things to Do"

Multiple activities combined:
- Load as Component (custom package)
- Or create Day Tour

Flexibility: Choose format based on complexity.

5. Food & Beverage

Places where travellers enjoy meals or refreshments.

Types of F&B establishments

Restaurants
- Fine dining
- Casual dining
- Quick service
- Ethnic cuisine

Cafés
- Coffee shops
- Breakfast spots
- Light meals
- Bakeries

Bars
- Pubs
- Wine bars
- Cocktail bars
- Lounges

F&B with entertainment

Some listings include:
- Live music venues
- Dinner theatres
- Cooking experiences
- Food tours

6. Venues

Places where events, meetings, or large activities take place.

Venue types

Conference Centres
- Meeting facilities
- Conference rooms
- Business venues

Stadiums
- Sports stadiums
- Arenas
- Large event spaces

Expo Centres
- Exhibition halls
- Trade show venues
- Convention centres

Corporate Facilities
- Office spaces
- Training centres
- Corporate retreats

Using venues in itineraries

For:
- Corporate travel
- MICE (Meetings, Incentives, Conferences, Exhibitions)
- Events
- Group bookings

7. Infrastructure

Important map locations for routing, without images or descriptions.

Infrastructure types

Harbours/Ports
- Seaports
- Ferry terminals
- Marina points

Airports
- Commercial airports
- Regional airports

International Airports
- Major international hubs
- Gateway airports

Airfields
- Small airstrips
- Private airfields
- Bush airstrips

Train Stations
- Railway stations
- Metro stations
- Train terminals

Purpose of infrastructure

Route building:
- Needed to build accurate routes
- GPS coordinates for navigation
- Transfer point identification

No content included:
- No images
- No descriptions
- Just location data

Behind the scenes: Infrastructure enables routing but doesn't appear as featured content.

8. Information/Services

Services or people you work with that you want to link for travellers.

Service types

Information
- Tourist information centres
- Visitor centres
- Help desks

Meet and Greet
- Airport greeters
- Transfer coordinators
- Welcome services

Persons
- Tour guides
- Drivers
- Representatives
- Local contacts

Using information/services

Link to itineraries:
- Add contact details
- Include in traveller documentation
- Reference in day-by-day plans

Visibility:
- Appears in traveller itinerary
- Contact information accessible
- Clear service description

How content types work together

Example itinerary structure

Day 1: Arrival in Cape Town
- Infrastructure: Cape Town International Airport
- Information/Service: Meet and Greet representative
- Stay: Boutique Hotel in V&A Waterfront
- Destination: Cape Town (auto-populated)

Day 2: Cape Peninsula
- Things to Do: Guided tour to Cape Point
- Attraction: Cape of Good Hope
- Attraction: Penguin Colony at Boulders Beach
- Food & Beverage: Lunch at Simons Town restaurant

Day 3: Winelands
- Destination: Stellenbosch
- Things to Do: Wine tasting tour
- Attraction: Historic town centre
- Stay: Wine Estate Lodge

Content loading and management

Who loads content?

Wetu Content Team:
- Load public content
- Add destinations
- Create attractions and landmarks
- Load infrastructure

Suppliers:
- Add their own stay properties
- Create iBrochures
- Upload images and descriptions
- Manage their profiles

Your team:
- Add custom components
- Create day tours
- Load private content
- Build itineraries

Getting content loaded

For public content:
1. Contact Wetu Content Team
2. Request specific destinations, attractions, or infrastructure
3. Content team loads to public database

For supplier content:
1. Wetu can facilitate conversations with providers
2. Encourage top providers to add content
3. Suppliers create Professional profiles
4. Content becomes available to all Wetu users

For private content:
1. Create in your Product Manager
2. Add to your account only
3. Not visible to other Wetu users

Best practices for content

Choose the right content type

Stay vs. Attraction:
- Sleeping there? → Stay
- Just visiting? → Attraction

Activity vs. Component:
- Single activity at one location? → Things to Do
- Multiple activities packaged? → Component or Day Tour

Destination vs. Site:
- Large area with accommodations? → Destination
- Specific point of interest? → Site/Attraction

Keep content updated

Regular reviews:
- Quarterly: Check your custom content
- Annually: Verify public content still accurate
- As needed: Update when changes occur

Report issues:
- Contact Content Team for public content
- Contact suppliers for their profiles
- Update your own private content directly

Content definitions vs. regional terms

Important: Wetu's definitions are system-specific.

Examples of differences:

Lodge:
- Regional: May mean small accommodation or B&B
- Wetu: Safari lodge or game lodge specifically

Mobile Safari:
- Regional: May include any mobile accommodation
- Wetu: Specifically travelling camping safaris

Destination:
- Regional: May mean entire country or specific site
- Wetu: Geographic area linked to accommodation

When in doubt: Contact Content Team for clarification.

Troubleshooting

Can't find content type I need
- Check if fits existing category
- Contact Content Team for guidance
- May be loaded under different name
- Request new content type if truly missing

Content appearing in wrong category
- Content Team can recategorise
- Email: [content@wetu.com](mailto:content@wetu.com)
- Provide content name and correct category

Infrastructure not showing for routing
- May not be loaded yet
- Request infrastructure point from Content Team
- Provide exact GPS coordinates if available

Supplier content not appearing
- Check supplier has Professional profile
- Verify content is published
- Confirm supplier has completed profile
- Contact supplier or Wetu support

Need help?

For content loading:
- Email: support@wetu.com
- Wetu Support Team

For supplier content:
- Contact suppliers directly
- Or email Content Team for facilitation

**For custom content:
- Email: support@wetu.com
- Live chat: Available in dashboard

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