Quick Links
- Accessing your user profile
- Updating your profile information
- Update your profile photo
- Change your password
- Where your details appear on itineraries
- User Permissions
- Managing users
- Viewing your notifications
- Filtering your notifications
- Need Help
Accessing your user profile
1. Log in to your Wetu account
2. Click on your profile icon in the top-left corner
3. Select Personal Details from the dropdown menu
Accessing all users
Caution: Account Manager
To view a list of all users in your account:
1. On the Navigation Panel, click Account Setup
2. Select Account
3. The Users tab opens automatically, showing all users
Why use this? Account managers need this view to see the full team roster and manage all consultants.
What you can update
| Personal information - First and last name - Email address - Phone number - Profile photo |
Account settings - Password - Viewing your Notifications - Filtering your notifications |
Updating your profile information
To change your name, email, or phone number:
1. Navigate to your profile page (see above)
2. Update the fields you want to change
3. Click Save
Note: You'll see a confirmation message when your changes are saved.
Update your profile photo
1. Go to your profile page
2. Click Upload or Change
3. Choose a new photo from your computer
4. Click Save
Tip: Use a square image (at least 200x200 pixels) for best results.
Change your password
1. Go to your profile page
2. Click on Update Password in the top left corner.
3. Type in your new password.
4. Confirm your password by typing it out again.
5. Click Update
Caution: Your new password must be at least 8 characters long and include a mix of letters and numbers.
To update consultant information:
Add details that appear on your itineraries to build client connections.
1. Go to your profile page
2. Scroll to the Description section
3. Fill in:
- Description - Your interests, passions, and what makes you unique
- Countries Visited - Destinations you've personally experienced
- Favourite Destinations - Your top picks to share with clients
4. Click Save
Note: Empty fields don't appear on itineraries. Only completed sections display to clients.
To enable itinerary viewed notifications:
Receive email alerts when clients open their itineraries.
1. Go to your profile page
2. Find Send Itinerary Viewed Notification
3. Click on the checkbox to turn this ON or OFF
4. Click Save
Where your details appear on itineraries
Digital Itineraries:
- Banner/Header - Your name, phone, email, Skype
- About Us Tab - Description, Countries Visited, Favourite Destinations
Printable Itineraries:
- Contemporary Printable - All consultant details included
- Classic Printable & Virtual - Only basic contact info (not bio/travel details)
Manage user permissions in Wetu
User Permissions control what each consultant can access and do within your Wetu account.
Only users with Administrator rights can grant or remove permissions.
Available permissions
| Permission | What it does |
|---|---|
| Administrator | Grants administrative rights within the account, including:
|
| Send Itinerary Viewed Notifications | Enables email notifications when a traveller views an itinerary the user has created or is associated with. Helps consultants track client engagement. |
Important: Only an existing Administrator can grant Administrator rights to another user.
Remove administrator access
1. Open the user's profile.
2. Untick the Administrator checkbox.
3. Click Save.
The user will revert to standard permissions.
Note: Ensure at least one Administrator remains active on the account before removing Administrator rights from a user.
Managing users
Only Wetu Support can add or delete users.
To add a user: Email support@wetu.com with name, surname, and email.
To delete a user: Contact support. We recommend transferring their itineraries to another consultant first.
Viewing your notifications
See all your unread and past notifications in one place.
1. Go to your profile page
2. Click the Notifications tab
3. View your notifications list
Filtering your notifications
Use the dropdown filters to find specific notifications:
1. Sort by date:
Click the first dropdown
- Choose Newest First or Oldest First
2. Filter by type:
Click the second dropdown
Choose from:
- All types - Shows everything
- Information - General updates and announcements
- Flagged - Important notifications you've marked
- Completed - Actions you've already finished
The list updates automatically when you change filters.
Need help?
If you're having trouble updating your profile, contact our support team at support@wetu.com or use the chat widget in the bottom-left corner.
