How do I check my mobile device and TravelKey app information for troubleshooting?

Support may ask for:

1. Open Settings.

2. Select General.

3. Select About.

1. Open the Settings app.

2. Scroll down and select About Phone or About Device.

You will find: device model, Android version, device name, and storage information.

Note: Android devices vary between manufacturers and some app behaviour or settings may differ between devices.

1. Open the TravelKey app.

2. Tap the Menu icon.

3. Scroll down and tap Settings.

The app version number will display in Settings. For example: Version 2.7

You can check if a newer version of TravelKey is available from the app store.

1. Open the App Store (iOS) or Google Play Store (Android).

2. Search for TravelKey.

3. Open the app page.

Include in your support request:

The more information Support receives, the easier it is to reproduce and investigate the issue.

- Contact Support: support@wetu.com
- Live Chat: Available on your Dashboard

When reporting a TravelKey issue, having your device model, operating system version, and app version ready helps Support identify the problem and resolve it faster.